FAQ – SHINEANDGLORY

Where is my package? (Real-time tracking)

Instant tracking: Use your order number on our Delivery Tracking page or click on the link received by email.

No tracking email received? Check your spam and write to us at hello@shineandglory.com

Normal delays: 1-3 days preparation + 7-12 days delivery

🆘 Tracking problem? Our team responds within 24 hours maximum.

I have an urgent problem with my order!

Priority email: hello@shineandglory.com (response guaranteed within 24h)
Social networks: DM Instagram @shineandglory.co for a quick response

Urgent issues handled:
• Damaged or lost package
• Order error
• Payment problem
• Express return

💡 Tip: Include your order number for faster processing!

Is this product still available?

✅ Real-time stock: If you can add it to the cart, it's available!

Limited restocks: Our restocks sell out quickly, sometimes within a few hours

Upcoming releases: Sign up for the newsletter to be alerted in advance

❌ Permanent out of stock? It is indicated on the product page - our limited pieces do not always come back!

How to place an order?

In 3 clicks :
Choose your size (guide on each page)
Add to cart
Confirm and pay (100% secure)

📧 Immediate confirmation : Email received in less than 1 minute

What payment methods? Is it secure?

Accepted payments:
• Visa, Mastercard, American Express
• Apple Pay, Google Pay, Paypal
• Payment in 3 installments without fees (Scalapay and Klarna)

Maximum security:
• SSL certificate (bank encryption)
• 3D Secure (your bank's SMS code)
• No data stored on our servers

❌ Card declined? Check your limits or try another payment method

Modify, cancel or correct my order

⚡ Quick action needed! Our packages are prepared very quickly

Possible if:
• Order placed less than 2 hours ago
• Status still 'in preparation'

Contact us immediately: hello@shineandglory.com with your order number

❌ Too late? You can make a return after receipt (14 days)

Double payment or billing issue

Rest assured: Our systems verify every payment

If you notice a problem:
• Send a screenshot of your bank statement
• Include your order number
• Write to hello@shineandglory.com

Resolution: Problem resolved within the day

💡 Note: Sometimes your bank makes a pre-authorization that disappears on its own

Precise delivery times by country

Mainland France: 7-10 business days
Europe: 10-15 business days
International: 15-25 business days

Preparation: 1-3 business days (excluding weekends)
Notification: Email with tracking upon shipment

Special periods: Extended delays during holidays and sales

💡 Express delivery available? Yes, choose priority delivery at checkout.

Understanding the tracking of my package

Tracking tools:
• Direct link received by email
• Page "Delivery tracking"
• Carrier app

Status explained:
• 'Preparing' = We are preparing your package
• 'Shipped' = Left our place
• 'In transit' = On the way to you
• 'Out for delivery' = Arriving today!

⏰ Tracking stuck? Wait 48h, sometimes the info is delayed

Lost package, damaged or failed delivery

Damaged package:
• Take photos
• Do not refuse the package
• Contact us: immediate exchange

Absent at delivery:
• Drop in mailbox OR
• New attempt OR
• Pickup at the post office

Lost package:
• Investigation with the carrier
• Solution found within 48h
• Reshipment or refund

📧 Contact : hello@shineandglory.com with photos if needed

Available delivery options

Home delivery: Worldwide
Pickup point: Not yet available (in preparation!)
Other address: Possible for gifts

International delivery:
• More than 50 countries
• Fees calculated automatically
• Customs taxes according to destination indicated at the time of payment

📋 Full tracking: From shipping to receipt

Size guide and personalized advice

Detailed guide: On each product sheet with exact measurements

Are you unsure? Write to us with:
• Your usual size
• Your weight and body shape
• The desired style (fitted/loose)

Our cuts:
• Most fit true to size
• Some 'oversized' models (this is specified)
• If in doubt, take your usual size

💡 Tip: Prefer a loose fit? Take one size up

Quality, materials and care

Quality control:
• Each product hand-checked
• Selected premium materials
• Reinforced seams
• Very few quality returns

Our materials:
• 100% cotton (when possible)
• Durable cotton-polyester blends
• Weight adapted to each piece

Simple care:
• Check the care instructions in the product description

Limited drops and exclusivity

⚡ Limited editions: Each restock is unique and in limited quantity

Release schedule:
• New drop every month
• Announced 48h in advance on Instagram
• Newsletter preview

Don't miss anything:
• Activate Instagram notifications @shineandglory.co
• Sign up for the newsletter

Ecological commitment and responsibility

Our concrete actions:
• Carbon-neutral shipments
• Support for decarbonization technologies

More info: 'Climate Commitment' page on the website

Circular economy: Recycling program for your old clothes in preparation

2025 goal: Carbon neutrality across the entire chain

How to make a return or exchange?

Simple procedure:
Go to the Returns page
Enter your order number
Select the items to return
Choose: refund, credit, or exchange

You have 14 days after receipt
Conditions: Items unworn, unwashed, with tags

💡 Tip: Exchange is often faster than return!

Refund times

⏱️ Refund times:
• 2-3 days to process your return
• 5-7 business days on your account
• Confirmation email at each step

Refund: Same payment method used
Credit: Usable without time limit + 5% bonus!

My return was not accepted

Returns refused if:
• Item worn or washed
• Tags removed
• 14-day deadline exceeded
• Personalized product

Disagree? Contact hello@shineandglory.com with:
• Photos of the item
• Return number
• Explanation of the problem

🤝 We always find a solution! Our goal is your satisfaction

How to contact us quickly?

Priority email: hello@shineandglory.com
⚡ Guaranteed response within 24h (often much faster!)

Social networks:
• Instagram: @shineandglory.co (DM)
• TikTok: @shineandglory.co
• Discord: Link in Instagram bio

💡 For an express response:
• Include your order number
• Be precise about your issue
• Attach photos if necessary

🕐 Hours: 9am-6pm Monday to Friday

Checks before contacting us

Quick checklist:

Missing confirmation email?
• Check your spam/promotions
• Wait 5 minutes (sometimes delayed)

Tracking issue?
• Try 17track.net with your tracking number
• Wait 48h if the tracking seems stuck

Payment issue?
• Check your bank limits
• Try another payment method

Didn't find the answer? We're here to help you! 😊