SUMMER

Where is my package? (Real-time tracking)

Instant tracking: Use your order number on our Delivery Tracking page or click on the link received by email.

No tracking email received? Check your spam and write to us at hello@shineandglory.com

Normal delays: 1-3 days preparation + 7-12 days delivery

🆘 Tracking problem? Our team responds within 24 hours maximum.

I have an urgent problem with my order!

Priority email: hello@shineandglory.com (response guaranteed within 24h)
Social networks: DM Instagram @shineandglory.co for a quick response

Urgent issues handled:
• Damaged or lost package
• Order error
• Payment problem
• Express return

💡 Tip: Include your order number for faster processing!

Is this product still available?

✅ Real-time stock: If you can add it to the cart, it's available!

Limited restocks: Our restocks sell out quickly, sometimes within a few hours

Upcoming releases: Sign up for the newsletter to be alerted in advance

❌ Permanent out of stock? It is indicated on the product page - our limited pieces do not always come back!

How to place an order?

In 3 clicks :
Choose your size (guide on each page)
Add to cart
Confirm and pay (100% secure)

📧 Immediate confirmation : Email received in less than 1 minute

What payment methods? Is it secure?

Accepted payments:
• Visa, Mastercard, American Express
• Apple Pay, Google Pay, Paypal
• Payment in 3 installments without fees (Scalapay and Klarna)

Maximum security:
• SSL certificate (bank encryption)
• 3D Secure (your bank's SMS code)
• No data stored on our servers

❌ Card declined? Check your limits or try another payment method

Modify, cancel or correct my order

⚡ Quick action needed! Our packages are prepared very quickly

Possible if:
• Order placed less than 2 hours ago
• Status still 'in preparation'

Contact us immediately: hello@shineandglory.com with your order number

❌ Too late? You can make a return after receipt (14 days)

Double payment or billing issue

Rest assured: Our systems verify every payment

If you notice a problem:
• Send a screenshot of your bank statement
• Include your order number
• Write to hello@shineandglory.com

Resolution: Problem resolved within the day

💡 Note: Sometimes your bank makes a pre-authorization that disappears on its own

Precise delivery times by country

Mainland France: 7-10 business days
Europe: 10-15 business days
International: 15-25 business days

Preparation: 1-3 business days (excluding weekends)
Notification: Email with tracking upon shipment

Special periods: Extended delays during holidays and sales

💡 Express delivery available? Yes, choose priority delivery at checkout.

Understanding the tracking of my package

Tracking tools:
• Direct link received by email
• Page "Delivery tracking"
• Carrier app

Status explained:
• 'Preparing' = We are preparing your package
• 'Shipped' = Left our place
• 'In transit' = On the way to you
• 'Out for delivery' = Arriving today!

⏰ Tracking stuck? Wait 48h, sometimes the info is delayed

Lost package, damaged or failed delivery

Damaged package:
• Take photos
• Do not refuse the package
• Contact us: immediate exchange

Absent at delivery:
• Drop in mailbox OR
• New attempt OR
• Pickup at the post office

Lost package:
• Investigation with the carrier
• Solution found within 48h
• Reshipment or refund

📧 Contact : hello@shineandglory.com with photos if needed

Available delivery options

Home delivery: Worldwide
Pickup point: Not yet available (in preparation!)
Other address: Possible for gifts

International delivery:
• More than 50 countries
• Fees calculated automatically
• Customs taxes according to destination indicated at the time of payment

📋 Full tracking: From shipping to receipt

Size guide and personalized advice

Detailed guide: On each product sheet with exact measurements

Are you unsure? Write to us with:
• Your usual size
• Your weight and body shape
• The desired style (fitted/loose)

Our cuts:
• Most fit true to size
• Some 'oversized' models (this is specified)
• If in doubt, take your usual size

💡 Advice: Prefer a loose fit? Take one size up

Quality, materials and care

Quality control:
• Each product hand-checked
• Selected premium materials
• Reinforced seams
• Very few quality returns

Our materials:
• 100% cotton (when possible)
• Durable cotton-polyester blends
• Weight adapted to each piece

Simple care:
• Check the care instructions in the product description

Limited drops and exclusivity

⚡ Limited editions: Each restock is unique and in limited quantity

Release schedule:
• New drop every month
• Announced 48h in advance on Instagram
• Newsletter preview

Don't miss anything:
• Activate Instagram notifications @shineandglory.co
• Sign up for the newsletter

Ecological commitment and responsibility

Our concrete actions:
• Carbon-neutral shipments
• Support for decarbonization technologies

More info: 'Climate Commitment' page on the website

Circular economy: Recycling program for your old clothes in preparation

2025 goal: Carbon neutrality across the entire chain

How to make a return or exchange?

Simple procedure:
Go to the Returns page
Enter your order number
Select the items to return
Choose: refund, credit, or exchange

You have 14 days after receipt
Conditions: Items unworn, unwashed, with tags

💡 Tip: Exchange is often faster than return!

Refund times

⏱️ Refund times:
• 2-3 days to process your return
• 5-7 business days on your account
• Confirmation email at each step

Refund: Same payment method used
Credit: Usable without time limit + 5% bonus!

My return was not accepted

Returns refused if:
• Item worn or washed
• Tags removed
• 14-day deadline exceeded
• Personalized product

Disagree? Contact hello@shineandglory.com with:
• Photos of the item
• Return number
• Explanation of the problem

🤝 We always find a solution! Our goal is your satisfaction

My child ordered - Parent information

100% reliable brand:
• Registered French company
• Thousands of orders delivered
• Responsive customer service
• Verifiable customer reviews

Parent contact: hello@shineandglory.com
Specify "PARENT" in the subject + buyer's name

Order tracking:
• Information on package contents
• Delivery tracking
• Guarantees and returns

Secure payment: No risk, all transactions are protected

Security and data protection

Total protection:
• Strict GDPR compliance
• Data never shared or sold
• Bank-level encrypted payments
• No storage of banking information

Parents' peace of mind:
• Recognized and transparent brand
• French customer service
• Flexible return policy
• No hidden subscription

Documents: Detailed privacy policy on the website

How to contact us quickly?

Priority email: hello@shineandglory.com
⚡ Guaranteed response within 24h (often much faster!)

Social networks:
• Instagram: @shineandglory.co (DM)
• TikTok: @shineandglory.co
• Discord: Link in Instagram bio

💡 For an express response:
• Include your order number
• Be precise about your problem
• Attach photos if necessary

🕐 Hours: 9am-6pm Monday to Friday

Checks before contacting us

Quick checklist:

Missing confirmation email?
• Check your spam/promotions
• Wait 5 minutes (sometimes delayed)

Tracking issue?
• Try 17track.net with your tracking number
• Wait 48h if the tracking seems stuck

Payment issue?
• Check your bank limits
• Try another payment method

Didn't find the answer? We're here to help you! 😊

Where is my package? (Real-time tracking)

I have an urgent problem with my order!

Is this product still available?

How to place an order?

In 3 clicks :
Choose your size (guide on each page)
Add to cart
Confirm and pay (100% secure)

📧 Immediate confirmation : Email received in less than 1 minute

What payment methods? Is it secure?

Modify, cancel or correct my order

Double payment or billing issue

Precise delivery times by country

Understanding the tracking of my package

Lost package, damaged or failed delivery

Available delivery options

Size guide and personalized advice

Quality, materials and care

Limited drops and exclusivity

Ecological commitment and responsibility

How to make a return or exchange?

Refund times

My return was not accepted

My child ordered - Parent information

Security and data protection

How to contact us quickly?

Checks before contacting us

SUMMER

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SUMMER

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