Delivery Policy

Last updated: January 2, 2025

This policy aims to define the shipping methods, times, fees, and conditions related to the delivery of ordered products.

1. Available Delivery Methods

SHINE AND GLORY offers two delivery methods valid worldwide:

Standard Delivery with Tracking
Priority Delivery with Tracking

Available options may vary depending on the destination selected at checkout.

2. Delivery Zones

We deliver worldwide (Worldwide Shipping), including but not limited to:
🇦🇹 Austria, 🇧🇪 Belgium, 🇨🇿 Czech Republic, and 214 other countries.

⚠️ Some regions or territories may temporarily be excluded due to customs restrictions, natural disasters, or events beyond our control.

3. Estimated Delivery Times

Delivery times are given as estimates:

Standard Delivery with Tracking: 7 to 12 business days after shipment
Priority Delivery with Tracking: 3 to 7 business days after shipment

These times do not include the order preparation time (see next section) and may vary during peak periods (holidays, sales, special events).

4. Order Processing Times

Orders are generally prepared within 72 business hours after payment validation. This timeframe includes:

Order verification
Quality control
Secure packaging
Transfer to the carrier

5. Delivery Fees

Delivery method	Prices including VAT
Standard Delivery with Tracking	Variable depending on the delivery country
Priority Delivery with Tracking	Variable depending on the delivery country

Fees are automatically calculated and displayed before order confirmation.

6. Order Tracking

A confirmation e-mail with tracking link is sent within 72 hours following the shipment of the package (if a tracked shipping method is selected).
Tracking is also available via the page « Suivre ma commande » on our website.

7. Taxes, Customs and Import

Customs duties and import taxes may apply depending on the destination country, in accordance with local legislation.

These fees are exclusively the customer's responsibility. We are not responsible for delays or additional fees due to customs formalities.

📦 Our logistics centers are based in Asia.

8. Delivery Insurance

Insurance options are available for purchase to cover the following risks:

Package loss
Theft during transport
Product damaged upon receipt

Compensation is subject to presentation of proofs (photo, sworn statement, carrier documents). Our customer service team will assist you with the procedures.

9. Package Not Received

If the package is not received 15 business days after the order, please:

Go to the page « Renvoi & Remboursement »
Select the reason: “Lost package”
Provide a signed sworn statement and, if applicable, an identity document

An investigation will be opened with the carrier. If the loss is confirmed, a replacement or refund solution will be offered.

⚠️ In case of delivery confirmation by the carrier, no refund can be granted, unless formal proof to the contrary.

10. Damaged Package or Defective Product

In case of receiving a damaged package or defective item:

Report it immediately on the « Return & Refund » page
Choose the reason “Defective product / damaged package”
Provide clear photos of the product and packaging

Our customer service will process the request within 48 business hours.

11. Stock Management Clause

Stocks are managed by third-party logistics partners located in Asia. SHINE AND GLORY acts as a distributor and does not physically hold the products.

This organization allows us to:

To optimize our delivery times and fees
To offer a wide and competitive product range internationally

12. Acceptance of Delivery Terms

By placing an order on our site and checking the box « I accept the terms & conditions »:

You acknowledge having read and accepted this delivery policy
You accept the deadlines, fees and conditions related to shipping and logistics management
You commit to respect the procedures in case of dispute