FREE SHIPPING FROM 2 ITEMS
FALL DEALS : EXCLUSIVE OFFERS
TEAM AVAILABLE 24/7
14-DAY REFUND
In accordance with the provisions of articles 6-III and 19 of the Law n°2004-575 of June 21, 2004 for confidence in the digital economy (LCEN), the identity of the site publisher is specified to users of the site www.shineandglory.com:
SHINE & GLORY is a brand operated by the company GNVL BRANDS,
SAS registered with the Paris Trade and Companies Register under number SIRET 948 032 339 00012.
Head office: 60 Rue François 1er, 75008 Paris, France
Contact email: hello@shineandglory.com
Our international addresses (United Kingdom, United States, etc.) are managed by certified logistics partners. They allow better management of returns, claims, and customer services worldwide.
L use of the site www.shineandglory.com implies full and unconditional acceptance of these terms of use. They may be modified or supplemented at any time, without notice, by SHINE AND GLORY. Users are therefore encouraged to consult them regularly.
L access to the site is free, excluding internet access costs borne by the user. No prior registration is required to view the site's public content.
SHINE AND GLORY reserves the right to temporarily or permanently suspend access to the site or certain of its features for technical reasons, maintenance, updates, or service evolution, without this giving rise to any compensation.
The user agrees to use the site in compliance with applicable laws and regulations, as well as these terms.
It is specifically prohibited to:
to use the site for illegal, defamatory, fraudulent purposes, or that infringe public order or the rights of third parties;
to obstruct or disrupt the proper functioning of the site;
to introduce viruses or any other harmful device;
to harm the image, reputation, or interests of SHINE AND GLORY.
The user guarantees the accuracy of the information provided and is solely responsible for any direct or indirect damages that may result.
All elements present on the site – including, without limitation: texts, graphics, images, logos, icons, videos, sounds, software, databases – are protected by the Intellectual Property Code and remain the exclusive property of SHINE AND GLORY or its partners.
Any reproduction, representation, modification, publication, adaptation, or exploitation, partial or total, of these elements, without the prior written authorization of SHINE AND GLORY, is strictly prohibited and would constitute an infringement subject to civil and criminal prosecution.
Users may create a link to the site for personal and non-commercial purposes, provided that it does not harm the reputation of SHINE AND GLORY. SHINE AND GLORY reserves the right to request the removal of a link at any time, without justification.
SHINE AND GLORY disclaims all liability:
in case of imprecision, inaccuracy or omission regarding information available on the site, within the limits of applicable law;
in case of direct or indirect damages related to the use of the site, including data loss, viruses, hacking, service interruption;
in case of temporary inability to access the site due to technical reasons or maintenance.
SHINE AND GLORY cannot be held responsible for fraudulent or abusive use of the site by a third party.
The site is subject to French law. In case of dispute, and after an attempt at amicable resolution, exclusive jurisdiction is granted to the French courts, including in cases of multiple defendants or third-party claims.
In accordance with articles L.612-1 and following of the Consumer Code, the consumer has the possibility to use a consumer mediator free of charge, whose contact details can be provided upon simple request or via the site: www.economie.gouv.fr/mediation-conso.
Where is my package? (Real-time tracking)
Instant tracking: Use your order number on our Delivery Tracking page or click on the link received by email.
No tracking email received? Check your spam and write to us at hello@shineandglory.com
Normal delays: 1-3 days preparation + 7-12 days delivery
🆘 Tracking problem? Our team responds within 24 hours maximum.
Instant tracking: Use your order number on our Delivery Tracking page or click on the link received by email.
No tracking email received? Check your spam and write to us at hello@shineandglory.com
Normal delays: 1-3 days preparation + 7-12 days delivery
🆘 Tracking problem? Our team responds within 24 hours maximum.
I have an urgent problem with my order!
Priority email: hello@shineandglory.com (response guaranteed within 24h)
Social networks: DM Instagram @shineandglory.co for a quick response
Urgent issues handled:
• Damaged or lost package
• Order error
• Payment problem
• Express return
💡 Tip: Include your order number for faster processing!
Priority email: hello@shineandglory.com (response guaranteed within 24h)
Social networks: DM Instagram @shineandglory.co for a quick response
Urgent issues handled:
• Damaged or lost package
• Order error
• Payment problem
• Express return
💡 Tip: Include your order number for faster processing!
Is this product still available?
✅ Real-time stock: If you can add it to the cart, it's available!
Limited restocks: Our restocks sell out quickly, sometimes within a few hours
Upcoming releases: Sign up for the newsletter to be alerted in advance
❌ Permanent out of stock? It is indicated on the product page - our limited pieces do not always come back!
✅ Real-time stock: If you can add it to the cart, it's available!
Limited restocks: Our restocks sell out quickly, sometimes within a few hours
Upcoming releases: Sign up for the newsletter to be alerted in advance
❌ Permanent out of stock? It is indicated on the product page - our limited pieces do not always come back!
How to place an order?
In 3 clicks :
Choose your size (guide on each page)
Add to cart
Confirm and pay (100% secure)
📧 Immediate confirmation : Email received in less than 1 minute
In 3 clicks :
Choose your size (guide on each page)
Add to cart
Confirm and pay (100% secure)
📧 Immediate confirmation : Email received in less than 1 minute
What payment methods? Is it secure?
Accepted payments:
• Visa, Mastercard, American Express
• Apple Pay, Google Pay, Paypal
• Payment in 3 installments without fees (Scalapay and Klarna)
Maximum security:
• SSL certificate (bank encryption)
• 3D Secure (your bank's SMS code)
• No data stored on our servers
❌ Card declined? Check your limits or try another payment method
Accepted payments:
• Visa, Mastercard, American Express
• Apple Pay, Google Pay, Paypal
• Payment in 3 installments without fees (Scalapay and Klarna)
Maximum security:
• SSL certificate (bank encryption)
• 3D Secure (your bank's SMS code)
• No data stored on our servers
❌ Card declined? Check your limits or try another payment method
Modify, cancel or correct my order
⚡ Quick action needed! Our packages are prepared very quickly
Possible if:
• Order placed less than 2 hours ago
• Status still 'in preparation'
Contact us immediately: hello@shineandglory.com with your order number
❌ Too late? You can make a return after receipt (14 days)
⚡ Quick action needed! Our packages are prepared very quickly
Possible if:
• Order placed less than 2 hours ago
• Status still 'in preparation'
Contact us immediately: hello@shineandglory.com with your order number
❌ Too late? You can make a return after receipt (14 days)
Double payment or billing issue
Rest assured: Our systems verify every payment
If you notice a problem:
• Send a screenshot of your bank statement
• Include your order number
• Write to hello@shineandglory.com
Resolution: Problem resolved within the day
💡 Note: Sometimes your bank makes a pre-authorization that disappears on its own
Rest assured: Our systems verify every payment
If you notice a problem:
• Send a screenshot of your bank statement
• Include your order number
• Write to hello@shineandglory.com
Resolution: Problem resolved within the day
💡 Note: Sometimes your bank makes a pre-authorization that disappears on its own
Precise delivery times by country
Mainland France: 7-10 business days
Europe: 10-15 business days
International: 15-25 business days
Preparation: 1-3 business days (excluding weekends)
Notification: Email with tracking upon shipment
Special periods: Extended delays during holidays and sales
💡 Express delivery available? Yes, choose priority delivery at checkout.
Mainland France: 7-10 business days
Europe: 10-15 business days
International: 15-25 business days
Preparation: 1-3 business days (excluding weekends)
Notification: Email with tracking upon shipment
Special periods: Extended delays during holidays and sales
💡 Express delivery available? Yes, choose priority delivery at checkout.
Understanding the tracking of my package
Tracking tools:
• Direct link received by email
• Page "Delivery tracking"
• Carrier app
Status explained:
• 'Preparing' = We are preparing your package
• 'Shipped' = Left our place
• 'In transit' = On the way to you
• 'Out for delivery' = Arriving today!
⏰ Tracking stuck? Wait 48h, sometimes the info is delayed
Tracking tools:
• Direct link received by email
• Page "Delivery tracking"
• Carrier app
Status explained:
• 'Preparing' = We are preparing your package
• 'Shipped' = Left our place
• 'In transit' = On the way to you
• 'Out for delivery' = Arriving today!
⏰ Tracking stuck? Wait 48h, sometimes the info is delayed
Lost package, damaged or failed delivery
Damaged package:
• Take photos
• Do not refuse the package
• Contact us: immediate exchange
Absent at delivery:
• Drop in mailbox OR
• New attempt OR
• Pickup at the post office
Lost package:
• Investigation with the carrier
• Solution found within 48h
• Reshipment or refund
📧 Contact : hello@shineandglory.com with photos if needed
Damaged package:
• Take photos
• Do not refuse the package
• Contact us: immediate exchange
Absent at delivery:
• Drop in mailbox OR
• New attempt OR
• Pickup at the post office
Lost package:
• Investigation with the carrier
• Solution found within 48h
• Reshipment or refund
📧 Contact : hello@shineandglory.com with photos if needed
Available delivery options
Home delivery: Worldwide
Pickup point: Not yet available (in preparation!)
Other address: Possible for gifts
International delivery:
• More than 50 countries
• Fees calculated automatically
• Customs taxes according to destination indicated at the time of payment
📋 Full tracking: From shipping to receipt
Home delivery: Worldwide
Pickup point: Not yet available (in preparation!)
Other address: Possible for gifts
International delivery:
• More than 50 countries
• Fees calculated automatically
• Customs taxes according to destination indicated at the time of payment
📋 Full tracking: From shipping to receipt
Size guide and personalized advice
Detailed guide: On each product sheet with exact measurements
Are you unsure? Write to us with:
• Your usual size
• Your weight and body shape
• The desired style (fitted/loose)
Our cuts:
• Most fit true to size
• Some 'oversized' models (this is specified)
• If in doubt, take your usual size
💡 Advice: Prefer a loose fit? Take one size up
Detailed guide: On each product sheet with exact measurements
Are you unsure? Write to us with:
• Your usual size
• Your weight and body shape
• The desired style (fitted/loose)
Our cuts:
• Most fit true to size
• Some 'oversized' models (this is specified)
• If in doubt, take your usual size
💡 Advice: Prefer a loose fit? Take one size up
Quality, materials and care
Quality control:
• Each product hand-checked
• Selected premium materials
• Reinforced seams
• Very few quality returns
Our materials:
• 100% cotton (when possible)
• Durable cotton-polyester blends
• Weight adapted to each piece
Simple care:
• Check the care instructions in the product description
Quality control:
• Each product hand-checked
• Selected premium materials
• Reinforced seams
• Very few quality returns
Our materials:
• 100% cotton (when possible)
• Durable cotton-polyester blends
• Weight adapted to each piece
Simple care:
• Check the care instructions in the product description
Limited drops and exclusivity
⚡ Limited editions: Each restock is unique and in limited quantity
Release schedule:
• New drop every month
• Announced 48h in advance on Instagram
• Newsletter preview
Don't miss anything:
• Activate Instagram notifications @shineandglory.co
• Sign up for the newsletter
⚡ Limited editions: Each restock is unique and in limited quantity
Release schedule:
• New drop every month
• Announced 48h in advance on Instagram
• Newsletter preview
Don't miss anything:
• Activate Instagram notifications @shineandglory.co
• Sign up for the newsletter
Ecological commitment and responsibility
Our concrete actions:
• Carbon-neutral shipments
• Support for decarbonization technologies
More info: 'Climate Commitment' page on the website
Circular economy: Recycling program for your old clothes in preparation
2025 goal: Carbon neutrality across the entire chain
Our concrete actions:
• Carbon-neutral shipments
• Support for decarbonization technologies
More info: 'Climate Commitment' page on the website
Circular economy: Recycling program for your old clothes in preparation
2025 goal: Carbon neutrality across the entire chain
How to make a return or exchange?
Simple procedure:
Go to the Returns page
Enter your order number
Select the items to return
Choose: refund, credit, or exchange
You have 14 days after receipt
Conditions: Items unworn, unwashed, with tags
💡 Tip: Exchange is often faster than return!
Simple procedure:
Go to the Returns page
Enter your order number
Select the items to return
Choose: refund, credit, or exchange
You have 14 days after receipt
Conditions: Items unworn, unwashed, with tags
💡 Tip: Exchange is often faster than return!
Refund times
⏱️ Refund times:
• 2-3 days to process your return
• 5-7 business days on your account
• Confirmation email at each step
Refund: Same payment method used
Credit: Usable without time limit + 5% bonus!
⏱️ Refund times:
• 2-3 days to process your return
• 5-7 business days on your account
• Confirmation email at each step
Refund: Same payment method used
Credit: Usable without time limit + 5% bonus!
My return was not accepted
Returns refused if:
• Item worn or washed
• Tags removed
• 14-day deadline exceeded
• Personalized product
Disagree? Contact hello@shineandglory.com with:
• Photos of the item
• Return number
• Explanation of the problem
🤝 We always find a solution! Our goal is your satisfaction
Returns refused if:
• Item worn or washed
• Tags removed
• 14-day deadline exceeded
• Personalized product
Disagree? Contact hello@shineandglory.com with:
• Photos of the item
• Return number
• Explanation of the problem
🤝 We always find a solution! Our goal is your satisfaction
My child ordered - Parent information
100% reliable brand:
• Registered French company
• Thousands of orders delivered
• Responsive customer service
• Verifiable customer reviews
Parent contact: hello@shineandglory.com
Specify "PARENT" in the subject + buyer's name
Order tracking:
• Information on package contents
• Delivery tracking
• Guarantees and returns
Secure payment: No risk, all transactions are protected
100% reliable brand:
• Registered French company
• Thousands of orders delivered
• Responsive customer service
• Verifiable customer reviews
Parent contact: hello@shineandglory.com
Specify "PARENT" in the subject + buyer's name
Order tracking:
• Information on package contents
• Delivery tracking
• Guarantees and returns
Secure payment: No risk, all transactions are protected
Security and data protection
Total protection:
• Strict GDPR compliance
• Data never shared or sold
• Bank-level encrypted payments
• No storage of banking information
Parents' peace of mind:
• Recognized and transparent brand
• French customer service
• Flexible return policy
• No hidden subscription
Documents: Detailed privacy policy on the website
Total protection:
• Strict GDPR compliance
• Data never shared or sold
• Bank-level encrypted payments
• No storage of banking information
Parents' peace of mind:
• Recognized and transparent brand
• French customer service
• Flexible return policy
• No hidden subscription
Documents: Detailed privacy policy on the website
How to contact us quickly?
Priority email: hello@shineandglory.com
⚡ Guaranteed response within 24h (often much faster!)
Social networks:
• Instagram: @shineandglory.co (DM)
• TikTok: @shineandglory.co
• Discord: Link in Instagram bio
💡 For an express response:
• Include your order number
• Be precise about your problem
• Attach photos if necessary
🕐 Hours: 9am-6pm Monday to Friday
Priority email: hello@shineandglory.com
⚡ Guaranteed response within 24h (often much faster!)
Social networks:
• Instagram: @shineandglory.co (DM)
• TikTok: @shineandglory.co
• Discord: Link in Instagram bio
💡 For an express response:
• Include your order number
• Be precise about your problem
• Attach photos if necessary
🕐 Hours: 9am-6pm Monday to Friday
Checks before contacting us
Quick checklist:
Missing confirmation email?
• Check your spam/promotions
• Wait 5 minutes (sometimes delayed)
Tracking issue?
• Try 17track.net with your tracking number
• Wait 48h if the tracking seems stuck
Payment issue?
• Check your bank limits
• Try another payment method
Didn't find the answer? We're here to help you! 😊
Quick checklist:
Missing confirmation email?
• Check your spam/promotions
• Wait 5 minutes (sometimes delayed)
Tracking issue?
• Try 17track.net with your tracking number
• Wait 48h if the tracking seems stuck
Payment issue?
• Check your bank limits
• Try another payment method
Didn't find the answer? We're here to help you! 😊
Where is my package? (Real-time tracking)
Instant tracking: Use your order number on our Delivery Tracking page or click on the link received by email.
No tracking email received? Check your spam and write to us at hello@shineandglory.com
Normal delays: 1-3 days preparation + 7-12 days delivery
🆘 Tracking problem? Our team responds within 24 hours maximum.
Instant tracking: Use your order number on our Delivery Tracking page or click on the link received by email.
No tracking email received? Check your spam and write to us at hello@shineandglory.com
Normal delays: 1-3 days preparation + 7-12 days delivery
🆘 Tracking problem? Our team responds within 24 hours maximum.
I have an urgent problem with my order!
Priority email: hello@shineandglory.com (response guaranteed within 24h)
Social networks: DM Instagram @shineandglory.co for a quick response
Urgent issues handled:
• Damaged or lost package
• Order error
• Payment problem
• Express return
💡 Tip: Include your order number for faster processing!
Priority email: hello@shineandglory.com (response guaranteed within 24h)
Social networks: DM Instagram @shineandglory.co for a quick response
Urgent issues handled:
• Damaged or lost package
• Order error
• Payment problem
• Express return
💡 Tip: Include your order number for faster processing!
Is this product still available?
✅ Real-time stock: If you can add it to the cart, it's available!
Limited restocks: Our restocks sell out quickly, sometimes within a few hours
Upcoming releases: Sign up for the newsletter to be alerted in advance
❌ Permanent out of stock? It is indicated on the product page - our limited pieces do not always come back!
✅ Real-time stock: If you can add it to the cart, it's available!
Limited restocks: Our restocks sell out quickly, sometimes within a few hours
Upcoming releases: Sign up for the newsletter to be alerted in advance
❌ Permanent out of stock? It is indicated on the product page - our limited pieces do not always come back!
How to place an order?
In 3 clicks :
Choose your size (guide on each page)
Add to cart
Confirm and pay (100% secure)
📧 Immediate confirmation : Email received in less than 1 minute
In 3 clicks :
Choose your size (guide on each page)
Add to cart
Confirm and pay (100% secure)
📧 Immediate confirmation : Email received in less than 1 minute
What payment methods? Is it secure?
Accepted payments:
• Visa, Mastercard, American Express
• Apple Pay, Google Pay, Paypal
• Payment in 3 installments without fees (Scalapay and Klarna)
Maximum security:
• SSL certificate (bank encryption)
• 3D Secure (your bank's SMS code)
• No data stored on our servers
❌ Card declined? Check your limits or try another payment method
Accepted payments:
• Visa, Mastercard, American Express
• Apple Pay, Google Pay, Paypal
• Payment in 3 installments without fees (Scalapay and Klarna)
Maximum security:
• SSL certificate (bank encryption)
• 3D Secure (your bank's SMS code)
• No data stored on our servers
❌ Card declined? Check your limits or try another payment method
Modify, cancel or correct my order
⚡ Quick action needed! Our packages are prepared very quickly
Possible if:
• Order placed less than 2 hours ago
• Status still 'in preparation'
Contact us immediately: hello@shineandglory.com with your order number
❌ Too late? You can make a return after receipt (14 days)
⚡ Quick action needed! Our packages are prepared very quickly
Possible if:
• Order placed less than 2 hours ago
• Status still 'in preparation'
Contact us immediately: hello@shineandglory.com with your order number
❌ Too late? You can make a return after receipt (14 days)
Double payment or billing issue
Rest assured: Our systems verify every payment
If you notice a problem:
• Send a screenshot of your bank statement
• Include your order number
• Write to hello@shineandglory.com
Resolution: Problem resolved within the day
💡 Note: Sometimes your bank makes a pre-authorization that disappears on its own
Rest assured: Our systems verify every payment
If you notice a problem:
• Send a screenshot of your bank statement
• Include your order number
• Write to hello@shineandglory.com
Resolution: Problem resolved within the day
💡 Note: Sometimes your bank makes a pre-authorization that disappears on its own
Precise delivery times by country
Mainland France: 7-10 business days
Europe: 10-15 business days
International: 15-25 business days
Preparation: 1-3 business days (excluding weekends)
Notification: Email with tracking upon shipment
Special periods: Extended delays during holidays and sales
💡 Express delivery available? Yes, choose priority delivery at checkout.
Mainland France: 7-10 business days
Europe: 10-15 business days
International: 15-25 business days
Preparation: 1-3 business days (excluding weekends)
Notification: Email with tracking upon shipment
Special periods: Extended delays during holidays and sales
💡 Express delivery available? Yes, choose priority delivery at checkout.
Understanding the tracking of my package
Tracking tools:
• Direct link received by email
• Page "Delivery tracking"
• Carrier app
Status explained:
• 'Preparing' = We are preparing your package
• 'Shipped' = Left our place
• 'In transit' = On the way to you
• 'Out for delivery' = Arriving today!
⏰ Tracking stuck? Wait 48h, sometimes the info is delayed
Tracking tools:
• Direct link received by email
• Page "Delivery tracking"
• Carrier app
Status explained:
• 'Preparing' = We are preparing your package
• 'Shipped' = Left our place
• 'In transit' = On the way to you
• 'Out for delivery' = Arriving today!
⏰ Tracking stuck? Wait 48h, sometimes the info is delayed
Lost package, damaged or failed delivery
Damaged package:
• Take photos
• Do not refuse the package
• Contact us: immediate exchange
Absent at delivery:
• Drop in mailbox OR
• New attempt OR
• Pickup at the post office
Lost package:
• Investigation with the carrier
• Solution found within 48h
• Reshipment or refund
📧 Contact : hello@shineandglory.com with photos if needed
Damaged package:
• Take photos
• Do not refuse the package
• Contact us: immediate exchange
Absent at delivery:
• Drop in mailbox OR
• New attempt OR
• Pickup at the post office
Lost package:
• Investigation with the carrier
• Solution found within 48h
• Reshipment or refund
📧 Contact : hello@shineandglory.com with photos if needed
Available delivery options
Home delivery: Worldwide
Pickup point: Not yet available (in preparation!)
Other address: Possible for gifts
International delivery:
• More than 50 countries
• Fees calculated automatically
• Customs taxes according to destination indicated at the time of payment
📋 Full tracking: From shipping to receipt
Home delivery: Worldwide
Pickup point: Not yet available (in preparation!)
Other address: Possible for gifts
International delivery:
• More than 50 countries
• Fees calculated automatically
• Customs taxes according to destination indicated at the time of payment
📋 Full tracking: From shipping to receipt
Size guide and personalized advice
Detailed guide: On each product sheet with exact measurements
Are you unsure? Write to us with:
• Your usual size
• Your weight and body shape
• The desired style (fitted/loose)
Our cuts:
• Most fit true to size
• Some 'oversized' models (this is specified)
• If in doubt, take your usual size
💡 Advice: Prefer a loose fit? Take one size up
Detailed guide: On each product sheet with exact measurements
Are you unsure? Write to us with:
• Your usual size
• Your weight and body shape
• The desired style (fitted/loose)
Our cuts:
• Most fit true to size
• Some 'oversized' models (this is specified)
• If in doubt, take your usual size
💡 Advice: Prefer a loose fit? Take one size up
Quality, materials and care
Quality control:
• Each product hand-checked
• Selected premium materials
• Reinforced seams
• Very few quality returns
Our materials:
• 100% cotton (when possible)
• Durable cotton-polyester blends
• Weight adapted to each piece
Simple care:
• Check the care instructions in the product description
Quality control:
• Each product hand-checked
• Selected premium materials
• Reinforced seams
• Very few quality returns
Our materials:
• 100% cotton (when possible)
• Durable cotton-polyester blends
• Weight adapted to each piece
Simple care:
• Check the care instructions in the product description
Limited drops and exclusivity
⚡ Limited editions: Each restock is unique and in limited quantity
Release schedule:
• New drop every month
• Announced 48h in advance on Instagram
• Newsletter preview
Don't miss anything:
• Activate Instagram notifications @shineandglory.co
• Sign up for the newsletter
⚡ Limited editions: Each restock is unique and in limited quantity
Release schedule:
• New drop every month
• Announced 48h in advance on Instagram
• Newsletter preview
Don't miss anything:
• Activate Instagram notifications @shineandglory.co
• Sign up for the newsletter
Ecological commitment and responsibility
Our concrete actions:
• Carbon-neutral shipments
• Support for decarbonization technologies
More info: 'Climate Commitment' page on the website
Circular economy: Recycling program for your old clothes in preparation
2025 goal: Carbon neutrality across the entire chain
Our concrete actions:
• Carbon-neutral shipments
• Support for decarbonization technologies
More info: 'Climate Commitment' page on the website
Circular economy: Recycling program for your old clothes in preparation
2025 goal: Carbon neutrality across the entire chain
How to make a return or exchange?
Simple procedure:
Go to the Returns page
Enter your order number
Select the items to return
Choose: refund, credit, or exchange
You have 14 days after receipt
Conditions: Items unworn, unwashed, with tags
💡 Tip: Exchange is often faster than return!
Simple procedure:
Go to the Returns page
Enter your order number
Select the items to return
Choose: refund, credit, or exchange
You have 14 days after receipt
Conditions: Items unworn, unwashed, with tags
💡 Tip: Exchange is often faster than return!
Refund times
⏱️ Refund times:
• 2-3 days to process your return
• 5-7 business days on your account
• Confirmation email at each step
Refund: Same payment method used
Credit: Usable without time limit + 5% bonus!
⏱️ Refund times:
• 2-3 days to process your return
• 5-7 business days on your account
• Confirmation email at each step
Refund: Same payment method used
Credit: Usable without time limit + 5% bonus!
My return was not accepted
Returns refused if:
• Item worn or washed
• Tags removed
• 14-day deadline exceeded
• Personalized product
Disagree? Contact hello@shineandglory.com with:
• Photos of the item
• Return number
• Explanation of the problem
🤝 We always find a solution! Our goal is your satisfaction
Returns refused if:
• Item worn or washed
• Tags removed
• 14-day deadline exceeded
• Personalized product
Disagree? Contact hello@shineandglory.com with:
• Photos of the item
• Return number
• Explanation of the problem
🤝 We always find a solution! Our goal is your satisfaction
My child ordered - Parent information
100% reliable brand:
• Registered French company
• Thousands of orders delivered
• Responsive customer service
• Verifiable customer reviews
Parent contact: hello@shineandglory.com
Specify "PARENT" in the subject + buyer's name
Order tracking:
• Information on package contents
• Delivery tracking
• Guarantees and returns
Secure payment: No risk, all transactions are protected
100% reliable brand:
• Registered French company
• Thousands of orders delivered
• Responsive customer service
• Verifiable customer reviews
Parent contact: hello@shineandglory.com
Specify "PARENT" in the subject + buyer's name
Order tracking:
• Information on package contents
• Delivery tracking
• Guarantees and returns
Secure payment: No risk, all transactions are protected
Security and data protection
Total protection:
• Strict GDPR compliance
• Data never shared or sold
• Bank-level encrypted payments
• No storage of banking information
Parents' peace of mind:
• Recognized and transparent brand
• French customer service
• Flexible return policy
• No hidden subscription
Documents: Detailed privacy policy on the website
Total protection:
• Strict GDPR compliance
• Data never shared or sold
• Bank-level encrypted payments
• No storage of banking information
Parents' peace of mind:
• Recognized and transparent brand
• French customer service
• Flexible return policy
• No hidden subscription
Documents: Detailed privacy policy on the website
How to contact us quickly?
Priority email: hello@shineandglory.com
⚡ Guaranteed response within 24h (often much faster!)
Social networks:
• Instagram: @shineandglory.co (DM)
• TikTok: @shineandglory.co
• Discord: Link in Instagram bio
💡 For an express response:
• Include your order number
• Be precise about your problem
• Attach photos if necessary
🕐 Hours: 9am-6pm Monday to Friday
Priority email: hello@shineandglory.com
⚡ Guaranteed response within 24h (often much faster!)
Social networks:
• Instagram: @shineandglory.co (DM)
• TikTok: @shineandglory.co
• Discord: Link in Instagram bio
💡 For an express response:
• Include your order number
• Be precise about your problem
• Attach photos if necessary
🕐 Hours: 9am-6pm Monday to Friday
Checks before contacting us
Quick checklist:
Missing confirmation email?
• Check your spam/promotions
• Wait 5 minutes (sometimes delayed)
Tracking issue?
• Try 17track.net with your tracking number
• Wait 48h if the tracking seems stuck
Payment issue?
• Check your bank limits
• Try another payment method
Didn't find the answer? We're here to help you! 😊
Quick checklist:
Missing confirmation email?
• Check your spam/promotions
• Wait 5 minutes (sometimes delayed)
Tracking issue?
• Try 17track.net with your tracking number
• Wait 48h if the tracking seems stuck
Payment issue?
• Check your bank limits
• Try another payment method
Didn't find the answer? We're here to help you! 😊
Tracked delivery worldwide. You found THE piece, receive it anywhere.
Protected data, focus on the essential: wear this crazy item right now.
Size, style, delivery, refund... We're here to make sure everything goes smoothly.
Join the SHINEANDGLORY team now.
LEGAL PAGES
USEFUL LINKS
CONTACT INFORMATION
Live chat: Chat with one of our agents.
Email:
• hello@shineandglory.com
Mail:
• UK 🇬🇧: Airbusiness CXPFR 1331638, The Beacon – Mosquito Way, AL10 9WN, Hatfield, United Kingdom
• US 🇺🇸: CXP1331638, 314 Robinson Lane, DE 19805, Wilmington, USA
• FR 🇫🇷: 60 Rue François 1er, 75008, Paris, France
Copyright © 2025, SHINEANDGLORY
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