Delivery Policy

Last updated: January 2, 2025

This policy defines the shipping methods, times, fees, and conditions related to the delivery of ordered products.

1. Available Delivery Methods

SHINE AND GLORY offers two delivery methods worldwide:

Standard Delivery with Tracking
Priority Shipping with Tracking

Available options may vary depending on the destination selected at checkout.

2. Delivery Zones

We ship worldwide (Worldwide Shipping), including but not limited to: France, Belgium, Germany, United States, United Kingdom, Canada, Australia, and over 200 other destinations.

⚠️ Some regions or territories may be temporarily excluded due to customs restrictions, natural disasters, or events beyond our control.

3. Estimated Delivery Times (calendar days)

The deadlines below are indicative and do not include order preparation time (see section 4).

The exact estimated date is dynamically displayed on the product page and at checkout according to your country.

United States & United Kingdom (US/GB)
- Standard: 5–8 calendar days after shipment
- Priority: 3–6 calendar days after shipment
Canada & Australia (CA/AU)
- Standard: 7–12 calendar days after shipment
- Priority: 4–8 calendar days after shipment
Europe “core” (FR, DE, ES, IT, BE, NL, AT, IE, PT, LU)
- Standard: 7–12 calendar days after shipment
- Priority: 4–8 calendar days after shipment
Switzerland & Nordic countries (CH, SE, DK, FI, NO)
- Standard: 8–13 calendar days after shipment
- Priority: 5–9 calendar days after shipment
Rest of the world (INT)
- Standard: 9–14 calendar days after shipment
- Priority: 6–11 calendar days after shipment

4. Order Processing Times

Orders are generally prepared within 72 business hours after payment confirmation. This timeframe includes:

Order verification
Quality control
Secure packaging
Transmission to the carrier

5. Delivery Fees

Fees are variable depending on the destination country and are automatically calculated and displayed before order confirmation.

6. Order Tracking

An email (and/or SMS if selected) with a tracking link is sent within 72 hours after shipment.

Tracking is also available via the page "Track My Order" on our website.

7. Taxes, Customs, and Import

All displayed prices already include taxes, customs duties, and possible import fees.

No additional fees will be charged upon delivery.

📦 Our logistics centers are based in Asia.

8. Package Not Received

If your package is not received 15 business days after shipment :

Go to the page "Return & Refund"
Select the reason "Lost package"
Provide a signed sworn statement and, if applicable, an identity document

An investigation will be opened with the carrier. If the loss is confirmed, a replacement or refund will be offered.

⚠️ If delivery is confirmed by the carrier, no refund can be granted unless formal proof to the contrary is provided.

9. Damaged Package or Defective Product

In case of damaged package or defective item:

Report it via "Return & Refund"
Reason: "Defective product / damaged package"
Add clear photos of the product and packaging

Our customer service processes requests within 48 business hours.

10. Stock Management

Stocks are managed by third-party logistics partners located in Asia. SHINE AND GLORY acts as a distributor and does not physically hold the products.

This organization allows us to:

To optimize delivery times and costs
To offer a wide and competitive product range internationally

11. Acceptance of Delivery Terms

By confirming your order, you acknowledge that you have read and accepted this delivery policy, including the deadlines, fees, and conditions related to shipping and logistics management, and you agree to follow the procedures in case of dispute.