2 ITEMS = FREE SHIPPING
SECURE PAYMENT
SHIPPING 24-48H
14-DAY REFUND
FAQ
Where is my package? (Real-time tracking)
Instant tracking: Use your order number on our Delivery Tracking page or click on the link received by email.
No tracking email received? Check your spam and write to us at hello@shineandglory.com
Normal delays: 1-3 days preparation + 7-12 days delivery
🆘 Tracking problem? Our team responds within 24 hours maximum.
I have an urgent problem with my order!
Priority email: hello@shineandglory.com (response guaranteed within 24h)
Social networks: DM Instagram @shineandglory.co for a quick response
Urgent issues handled:
• Damaged or lost package
• Order error
• Payment problem
• Express return
💡 Tip: Include your order number for faster processing!
Is this product still available?
✅ Real-time stock: If you can add it to the cart, it's available!
Limited restocks: Our restocks sell out quickly, sometimes within a few hours
Upcoming releases: Sign up for the newsletter to be alerted in advance
❌ Permanent out of stock? It is indicated on the product page - our limited pieces do not always come back!
How to place an order?
In 3 clicks :
Choose your size (guide on each page)
Add to cart
Confirm and pay (100% secure)
📧 Immediate confirmation : Email received in less than 1 minute
What payment methods? Is it secure?
Accepted payments:
• Visa, Mastercard, American Express
• Apple Pay, Google Pay, Paypal
• Payment in 3 installments without fees (Scalapay and Klarna)
Maximum security:
• SSL certificate (bank encryption)
• 3D Secure (your bank's SMS code)
• No data stored on our servers
❌ Card declined? Check your limits or try another payment method
Modify, cancel or correct my order
⚡ Quick action needed! Our packages are prepared very quickly
Possible if:
• Order placed less than 2 hours ago
• Status still 'in preparation'
Contact us immediately: hello@shineandglory.com with your order number
❌ Too late? You can make a return after receipt (14 days)
Double payment or billing issue
Rest assured: Our systems verify every payment
If you notice a problem:
• Send a screenshot of your bank statement
• Include your order number
• Write to hello@shineandglory.com
Resolution: Problem resolved within the day
💡 Note: Sometimes your bank makes a pre-authorization that disappears on its own
Precise delivery times by country
Mainland France: 7-10 business days
Europe: 10-15 business days
International: 15-25 business days
Preparation: 1-3 business days (excluding weekends)
Notification: Email with tracking upon shipment
Special periods: Extended delays during holidays and sales
💡 Express delivery available? Yes, choose priority delivery at checkout.
Understanding the tracking of my package
Tracking tools:
• Direct link received by email
• Page "Delivery tracking"
• Carrier app
Status explained:
• 'Preparing' = We are preparing your package
• 'Shipped' = Left our place
• 'In transit' = On the way to you
• 'Out for delivery' = Arriving today!
⏰ Tracking stuck? Wait 48h, sometimes the info is delayed
Lost package, damaged or failed delivery
Damaged package:
• Take photos
• Do not refuse the package
• Contact us: immediate exchange
Absent at delivery:
• Drop in mailbox OR
• New attempt OR
• Pickup at the post office
Lost package:
• Investigation with the carrier
• Solution found within 48h
• Reshipment or refund
📧 Contact : hello@shineandglory.com with photos if needed
Available delivery options
Home delivery: Worldwide
Pickup point: Not yet available (in preparation!)
Other address: Possible for gifts
International delivery:
• More than 50 countries
• Fees calculated automatically
• Customs taxes according to destination indicated at the time of payment
📋 Full tracking: From shipping to receipt
Size guide and personalized advice
Detailed guide: On each product sheet with exact measurements
Are you unsure? Write to us with:
• Your usual size
• Your weight and body shape
• The desired style (fitted/loose)
Our cuts:
• Most fit true to size
• Some 'oversized' models (this is specified)
• If in doubt, take your usual size
💡 Tip: Prefer a loose fit? Take one size up
Quality, materials and care
Quality control:
• Each product hand-checked
• Selected premium materials
• Reinforced seams
• Very few quality returns
Our materials:
• 100% cotton (when possible)
• Durable cotton-polyester blends
• Weight adapted to each piece
Simple care:
• Check the care instructions in the product description
Limited drops and exclusivity
⚡ Limited editions: Each restock is unique and in limited quantity
Release schedule:
• New drop every month
• Announced 48h in advance on Instagram
• Newsletter preview
Don't miss anything:
• Activate Instagram notifications @shineandglory.co
• Sign up for the newsletter
Ecological commitment and responsibility
Our concrete actions:
• Carbon-neutral shipments
• Support for decarbonization technologies
More info: 'Climate Commitment' page on the website
Circular economy: Recycling program for your old clothes in preparation
2025 goal: Carbon neutrality across the entire chain
How to make a return or exchange?
Simple procedure:
Go to the Returns page
Enter your order number
Select the items to return
Choose: refund, credit, or exchange
You have 14 days after receipt
Conditions: Items unworn, unwashed, with tags
💡 Tip: Exchange is often faster than return!
Refund times
⏱️ Refund times:
• 2-3 days to process your return
• 5-7 business days on your account
• Confirmation email at each step
Refund: Same payment method used
Credit: Usable without time limit + 5% bonus!
My return was not accepted
Returns refused if:
• Item worn or washed
• Tags removed
• 14-day deadline exceeded
• Personalized product
Disagree? Contact hello@shineandglory.com with:
• Photos of the item
• Return number
• Explanation of the problem
🤝 We always find a solution! Our goal is your satisfaction
How to contact us quickly?
Priority email: hello@shineandglory.com
⚡ Guaranteed response within 24h (often much faster!)
Social networks:
• Instagram: @shineandglory.co (DM)
• TikTok: @shineandglory.co
• Discord: Link in Instagram bio
💡 For an express response:
• Include your order number
• Be precise about your issue
• Attach photos if necessary
🕐 Hours: 9am-6pm Monday to Friday
Checks before contacting us
Quick checklist:
Missing confirmation email?
• Check your spam/promotions
• Wait 5 minutes (sometimes delayed)
Tracking issue?
• Try 17track.net with your tracking number
• Wait 48h if the tracking seems stuck
Payment issue?
• Check your bank limits
• Try another payment method
Didn't find the answer? We're here to help you! 😊
Where is my package? (Real-time tracking)
Instant tracking: Use your order number on our Delivery Tracking page or click on the link received by email.
No tracking email received? Check your spam and write to us at hello@shineandglory.com
Normal delays: 1-3 days preparation + 7-12 days delivery
🆘 Tracking problem? Our team responds within 24 hours maximum.
I have an urgent problem with my order!
Priority email: hello@shineandglory.com (response guaranteed within 24h)
Social networks: DM Instagram @shineandglory.co for a quick response
Urgent issues handled:
• Damaged or lost package
• Order error
• Payment problem
• Express return
💡 Tip: Include your order number for faster processing!
Is this product still available?
✅ Real-time stock: If you can add it to the cart, it's available!
Limited restocks: Our restocks sell out quickly, sometimes within a few hours
Upcoming releases: Sign up for the newsletter to be alerted in advance
❌ Permanent out of stock? It is indicated on the product page - our limited pieces do not always come back!
How to place an order?
In 3 clicks :
Choose your size (guide on each page)
Add to cart
Confirm and pay (100% secure)
📧 Immediate confirmation : Email received in less than 1 minute
What payment methods? Is it secure?
Accepted payments:
• Visa, Mastercard, American Express
• Apple Pay, Google Pay, Paypal
• Payment in 3 installments without fees (Scalapay and Klarna)
Maximum security:
• SSL certificate (bank encryption)
• 3D Secure (your bank's SMS code)
• No data stored on our servers
❌ Card declined? Check your limits or try another payment method
Modify, cancel or correct my order
⚡ Quick action needed! Our packages are prepared very quickly
Possible if:
• Order placed less than 2 hours ago
• Status still 'in preparation'
Contact us immediately: hello@shineandglory.com with your order number
❌ Too late? You can make a return after receipt (14 days)
Double payment or billing issue
Rest assured: Our systems verify every payment
If you notice a problem:
• Send a screenshot of your bank statement
• Include your order number
• Write to hello@shineandglory.com
Resolution: Problem resolved within the day
💡 Note: Sometimes your bank makes a pre-authorization that disappears on its own
Precise delivery times by country
Mainland France: 7-10 business days
Europe: 10-15 business days
International: 15-25 business days
Preparation: 1-3 business days (excluding weekends)
Notification: Email with tracking upon shipment
Special periods: Extended delays during holidays and sales
💡 Express delivery available? Yes, choose priority delivery at checkout.
Understanding the tracking of my package
Tracking tools:
• Direct link received by email
• Page "Delivery tracking"
• Carrier app
Status explained:
• 'Preparing' = We are preparing your package
• 'Shipped' = Left our place
• 'In transit' = On the way to you
• 'Out for delivery' = Arriving today!
⏰ Tracking stuck? Wait 48h, sometimes the info is delayed
Lost package, damaged or failed delivery
Damaged package:
• Take photos
• Do not refuse the package
• Contact us: immediate exchange
Absent at delivery:
• Drop in mailbox OR
• New attempt OR
• Pickup at the post office
Lost package:
• Investigation with the carrier
• Solution found within 48h
• Reshipment or refund
📧 Contact : hello@shineandglory.com with photos if needed
Available delivery options
Home delivery: Worldwide
Pickup point: Not yet available (in preparation!)
Other address: Possible for gifts
International delivery:
• More than 50 countries
• Fees calculated automatically
• Customs taxes according to destination indicated at the time of payment
📋 Full tracking: From shipping to receipt
Size guide and personalized advice
Detailed guide: On each product sheet with exact measurements
Are you unsure? Write to us with:
• Your usual size
• Your weight and body shape
• The desired style (fitted/loose)
Our cuts:
• Most fit true to size
• Some 'oversized' models (this is specified)
• If in doubt, take your usual size
💡 Tip: Prefer a loose fit? Take one size up
Quality, materials and care
Quality control:
• Each product hand-checked
• Selected premium materials
• Reinforced seams
• Very few quality returns
Our materials:
• 100% cotton (when possible)
• Durable cotton-polyester blends
• Weight adapted to each piece
Simple care:
• Check the care instructions in the product description
Limited drops and exclusivity
⚡ Limited editions: Each restock is unique and in limited quantity
Release schedule:
• New drop every month
• Announced 48h in advance on Instagram
• Newsletter preview
Don't miss anything:
• Activate Instagram notifications @shineandglory.co
• Sign up for the newsletter
Ecological commitment and responsibility
Our concrete actions:
• Carbon-neutral shipments
• Support for decarbonization technologies
More info: 'Climate Commitment' page on the website
Circular economy: Recycling program for your old clothes in preparation
2025 goal: Carbon neutrality across the entire chain
How to make a return or exchange?
Simple procedure:
Go to the Returns page
Enter your order number
Select the items to return
Choose: refund, credit, or exchange
You have 14 days after receipt
Conditions: Items unworn, unwashed, with tags
💡 Tip: Exchange is often faster than return!
Refund times
⏱️ Refund times:
• 2-3 days to process your return
• 5-7 business days on your account
• Confirmation email at each step
Refund: Same payment method used
Credit: Usable without time limit + 5% bonus!
My return was not accepted
Returns refused if:
• Item worn or washed
• Tags removed
• 14-day deadline exceeded
• Personalized product
Disagree? Contact hello@shineandglory.com with:
• Photos of the item
• Return number
• Explanation of the problem
🤝 We always find a solution! Our goal is your satisfaction
How to contact us quickly?
Priority email: hello@shineandglory.com
⚡ Guaranteed response within 24h (often much faster!)
Social networks:
• Instagram: @shineandglory.co (DM)
• TikTok: @shineandglory.co
• Discord: Link in Instagram bio
💡 For an express response:
• Include your order number
• Be precise about your issue
• Attach photos if necessary
🕐 Hours: 9am-6pm Monday to Friday
Checks before contacting us
Quick checklist:
Missing confirmation email?
• Check your spam/promotions
• Wait 5 minutes (sometimes delayed)
Tracking issue?
• Try 17track.net with your tracking number
• Wait 48h if the tracking seems stuck
Payment issue?
• Check your bank limits
• Try another payment method
Didn't find the answer? We're here to help you! 😊
