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Why trust SHINEANDGLORY?

Several thousand customers already trust us in more than 50 countries. Our team manually checks every order, our customer service responds within 24 hours, and our logistics are monitored from start to finish. Our reviews speak for themselves. Here, every customer matters.

Are you present on social media?

Yes! SHINEANDGLORY is active on Instagram, TikTok, Pinterest, and other platforms. Join the community and discover our latest news, offers, and behind-the-scenes.

How are your products designed?

All our designs are created by our team, with particular attention to the fit and quality of the materials. Our pieces are produced by expert workshops, selected for their professionalism and high standards.

How to place an order?

Choose your size, add to cart, then click on “Confirm my order.” The payment is secure and you will receive a confirmation email within a minute.

I did not receive the confirmation email.

Check your spam or promotions folder. If needed, write to us and we will resend the confirmation quickly. No order gets lost.

I was charged twice, what should I do?

Rest assured, no double payment goes through without verification. If you notice an issue, send us an email with a snippet of your statement, and we'll resolve it within the day.

Can I order as a gift?

Yes! You can provide a different shipping address. If you want a special message in the package, specify it during payment, and we will take care of it.

I am a parent, my child placed an order, can I have some information?

Yes, you can write to us specifying the name and the email used during the order. We inform you about the tracking, the contents of the package, and the guarantees, while respecting the confidentiality of payments.

I entered the wrong address, how do I correct it?

Contact us quickly. As long as the package hasn't been shipped, we can fix everything. Otherwise, we wait for the return to the warehouse to resend it.

Can I modify or cancel my order?

Our packages are prepared very quickly. Once confirmed, the order goes into preparation and can no longer be canceled. However, you will be able to make a return after receipt.

What are the delivery times?

On average, expect 7 to 12 business days after shipping. The package preparation takes 1 to 3 business days. You will receive a tracking link by email as soon as your package ships.

Where is my package?

Track your package via the link received by email or on 17track.net. If needed, our team will respond within 24 hours with all real-time tracking information.

The tracking is no longer updating / My package is lost.

Information can sometimes take up to 48 hours to update. If you notice a blockage, let us know: we will start an investigation with the carrier and find you a quick solution.

I only received part of my order.

Depending on stock, a partial shipment is possible (but rare). Don't worry: you will receive an email for each package and the rest will arrive very quickly. If needed, write to us to check together.

Can I have my order delivered to a pickup point?

Not yet! For now, all deliveries are made to your home. We'll keep you updated as soon as the pickup point option is available.

Do you deliver internationally?

Yes, SHINEANDGLORY ships to over 50 countries! Delivery times vary depending on the destination, but you are informed at every step and our customer service monitors everything live.

What happens if I am not at home during delivery?

The carrier will drop your package in your mailbox or attempt a new delivery. If this is not possible, the package will return to the agency and then to us. We will assist you with a reshipment.

The package arrived damaged.

Take a photo, contact us, and we'll initiate an exchange or express refund. Customer satisfaction comes first.

How do I choose my size?

A detailed guide is available on each product page. Unsure? Write to us with your size, weight, and desired style (fitted, loose…) and we'll help you find the perfect fit.

Do your sizes run small or large?

Most of our pieces fit true to size, but each product has its own guide. If you like to wear loose, take one size up. For a fitted look, stick to your usual size.

How is the quality controlled?

Each product is hand-checked before shipping. We prioritize durable materials, strong stitching, and strict quality control on every drop. That's why we have so few returns.

How do I care for my clothes?

Cold wash, air dry. No tumble dryer, no bleach. All our advice is recalled on the product sheet and on a care card in each package.

Are the stocks limited?

Yes, each drop is a limited edition. Some models sell out in a few days. To not miss anything, sign up for the newsletter or turn on notifications on Instagram.

Will a product come back if it is sold out?

Not always! Some items are never restocked. If it is planned, you can sign up for the alert on the product page. We announce every restock in advance to our community.

Is your brand eco-friendly?

We choose to have a reduced impact: controlled quantity productions, carbon-neutral shipments, and support for cutting-edge decarbonization technologies. We move forward, with you, towards more responsible fashion. More information on our Climate Commitment page.

What payment methods do you accept?

Visa, Mastercard, Amex, Apple Pay, Google Pay. It's up to you to choose, all are 100% secure.

Is my payment secure?

Yes. All transactions are protected via an SSL certificate and encrypted according to the strictest standards. No payment information is stored on our servers.

What is 3D Secure verification?

This is a security step (SMS code or bank validation) to ensure that you are the cardholder. It protects your purchases and prevents fraud.

My card is declined, what should I do?

Check your limits and your bank details. If the problem persists, try another card or contact your bank. Otherwise, write to us: we will help you complete the order.

How to make a return?

Go to the "Return & Refund" page, submit your refund request in a few seconds. You have 14 days to change your mind as long as the item has not been worn/washed.

Are returns free?

Depending on the reason, the fees may be your responsibility (except in case of our error or product defect). You can find more details on the store's Refund Policy page.

How long does it take to receive my refund?

Upon receipt and validation of the return, allow 5 to 7 business days to see the money in your account. We will inform you by email at each step.

I prefer a store credit, is that possible?

Of course. When making your request on the “Return & Refund” page, you can choose between a refund or a credit valid without any time limit.

Can I make an exchange?

Of course. When making your request on the “Return & Refund” page, choose the exchange instead of the refund or credit. It’s simple and immediate.

What to do if the received product is damaged or does not match?

Take a photo, contact us, and we'll take care of the rest.

My child placed an order, is it safe?

Yes, all payments are secure and our team checks every order. We answer all your questions by email (hello@shineandglory.com) and keep you informed of the tracking.

Can I contact customer service as a parent?

Absolutely. Send us an email with the buyer's name and the order reference, and our team will respond quickly for any follow-up, questions, or reassurance needs.

How to know if SHINEANDGLORY is reliable?

We are a brand that has been present on the market for several years, recognized for the quality of its customer service and its thousands of successful sales. Customer reviews are visible on the website and our social networks. We are registered in France, with a dedicated customer service that is reachable at all times.

Are my personal information safe?

Yes, all data is protected, never shared or sold. We strictly comply with the GDPR and the privacy of each buyer. More information is available on the Privacy Policy page.