General Terms of Sale & Use SHINEANDGLORY

GENERAL TERMS AND CONDITIONS OF SALE (GTC)

These general terms and conditions of sale (hereinafter "GTC") govern the contractual relationships between SHINE AND GLORY and any natural or legal person making a purchase via the website www.shineandglory.com (hereinafter "the Site").

By validating their order, the user (hereinafter "the Client") acknowledges having read these GTC, having accepted them without reservation, and having the legal capacity to enter into a contract in accordance with Article 1124 of the Civil Code.

1. CHANGES TO THE TERMS

SHINE AND GLORY reserves the right to modify these Terms and Conditions at any time. The applicable conditions are those in effect on the day the order is confirmed. In case of an update, a notification may be displayed on the Site.

These Terms and Conditions comply with the applicable French legal provisions, notably the Consumer Code, the Civil Code, the Law No. 2004-575 of June 21, 2004, for confidence in the digital economy (LCEN), and any applicable European regulations.

2. PRODUCT INFORMATION

The essential features of the products are described in each product sheet. Photographs, videos, texts, graphics, and other visual elements are for indicative purposes only and cannot hold SHINE AND GLORY liable in case of slight differences with the delivered product.

Size guides are provided for informational purposes only. A manufacturing tolerance of ±2 cm may be observed.

3. INFORMATION BEFORE ORDER

All products presented on the Site are offered while stocks last. The price of each item is indicated in euros (€) all taxes included (TTC), including the VAT applicable in France. Delivery charges will be specified separately before the final confirmation of the order.

SHINE AND GLORY reserves the right to modify certain components of a product due to manufacturing constraints, provided that these modifications do not affect the essential characteristics of the product.

⚠️ No address changes will be possible after order confirmation.

4. ORDER PROCESS

The purchase on the Site follows the following steps:

Selection of products via the "Add to Cart" button;
Cart consultation;
Finalization of the order via the "Finalize the order" button;
Entry of personal and delivery details;
Possible entry of a promotional code;
Choice of delivery method;
Secure payment;
Receipt of a order confirmation email.

The sales contract is formed upon receipt of the confirmation email.

5. PAYMENT METHODS

Payment can be made by credit card (Visa, MasterCard, American Express) via a secure interface compliant with the PCI DSS standard and the SSL protocol.

SHINE AND GLORY never has access to its clients' banking data.

In case of fraudulent use of a payment method, the Client is advised to contact their bank without delay. Apart from exercising the right of withdrawal or a processing error, any abuse or unjustified cancellation may lead to legal action or compensatory damages.

6. DELIVERY

Products are delivered to the address provided by the Customer at the time of order. Delivery charges are calculated based on weight, destination, and mode of transport, and are clearly indicated before payment.

The Client is solely responsible for the accuracy of their contact details. SHINE AND GLORY cannot be held liable for any consequences related to an incorrect or inaccurate address.

A delivery tracking link is provided once the package has been shipped.

Delivery guaranteed in France, European Union and internationally, subject to additional fees.

7. ORDER RECEIPT

Upon receipt of the package, the Customer must check the condition of the product. In case of apparent damage or error (missing item, non-compliant, damaged package), they must:

The must be mentioned on the carrier's delivery note;
And inform SHINE AND GLORY within 24 hours by email at hello@shineandglory.com.

Failing that, the order will be deemed compliant and accepted without reservation.

8. CUSTOMS DUTIES AND TAXES OUTSIDE THE EU

For any delivery outside the European Union, customs fees, local taxes, or import duties may be required by local authorities. These fees remain entirely the responsibility of the Customer and cannot under any circumstances be claimed from SHINE AND GLORY.

9. SERVICE CLIENT

📧 Contact : hello@shineandglory.com or via live chat.
🕘 From Monday to Sunday, 24/7
📄 A complaint form is also available on our Contact page.

10. APPLICABLE LAW AND JURISDICTION

These Terms and Conditions are governed by French law.

In case of dispute, the parties will strive to find an amicable solution. Failing that, any dispute will be brought before the competent French courts, including when the user resides in another member country of the European Union.

In accordance with Article L.612-1 of the Consumer Code, the Client may also use a certified consumer mediator free of charge, whose contact details will be provided upon request.