Return and Refund Policy

Last updated: January 2, 2025

This policy governs the conditions of return, exchange, and refund applicable to orders placed on www.shineandglory.com.
It complies with the French Consumer Code and the Directive 2011/83/EU of the European Parliament.

By confirming an order, the customer acknowledges having read, understood, and accepted all the conditions described below.

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1. Right of withdrawal – Legal deadline

In accordance with article L221-18 of the Consumer Code, the customer has a period of 14 calendar days from receipt of the package to exercise their right of withdrawal, without reason and without penalty.

🔒 Conditions to be met :

• Product new, unworn, unwashed, in its original packaging

• Return validated via our online form

• Order number must be provided

• The return costs are the customer's responsibility and will be deducted from the refund, except in case of error or defective product.

📎 To make a return, go to our dedicated page: “Return & Refund”.

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2. Products offered during a promotion

If one or more products were offered as part of a promotional operation (e.g.: 1 item offered for 2 purchased), these products must be returned in case of partial or total return of the order.

⚠️ If not : the refund request will be automatically refused, even if the value of the gift is less than that of the returned product.

Example :
You return 1 purchased item but keep the free item:
→ ❌ No refund possible.

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3. Order cancellation before shipment

Want to cancel your order? It is possible only if the order has not yet been processed by our logistics.

✅ Conditions:

• Request sent to hello@shineandglory.com

• Order status: "not shipped" or "not prepared"

If the cancellation is approved: full refund, including delivery fees.

Once the order status is "shipped" or "in preparation", cancellation is no longer possible.

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4. Order not received

If you declare that you have not received your order, an investigation is opened with the carrier.

📩 For a refund, you will need:

• A delivery failure confirmation from the carrier

• A piece of identification + a signed sworn statement

⚠️ If the carrier confirms that the package was delivered to the indicated address, no refund can be granted.

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5. Late returns

Returns made more than 14 days after receipt may be refused without exception, except for specific legal provisions in your country of residence.

📦 Reminders:

• Returned products: clean, unworn, unwashed

• Original packaging retained

• Order number provided

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6. Refund terms

Depending on the type of return and the condition of the product, SHINE & GLORY may issue a refund by:

• 💳 Refund to the original payment method

• 🎟️ Credit / Promo code

• 🎁 Digital gift card

⏱️ Deadline: maximum 14 days after return validation
💸 No cash refunds will be made.

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7. Refusal of return or refund

SHINE & GLORY reserves the right to refuse a return or refund in the following cases:

• Product worn, soiled, washed, or damaged

• Product returned without original packaging

• Exceeding the legal withdrawal period

• Absence of free product in the return

• Absence of order number

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8. Acceptance of conditions

By validating their order and checking the box “I accept the general conditions,” the customer acknowledges having read and accepted:

• Return policy

• Refund policy

• Specific conditions related to promotional products

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9. Contact

A question? A complaint? We're here 👇

💬 Live chat : from our website
📧 E-mail : hello@shineandglory.com