General terms of sale & use SHINEANDGLORY

GENERAL TERMS AND CONDITIONS OF SALE (GTC)

These general terms and conditions of sale (hereinafter "GTC") govern the contractual relations between SHINE AND GLORY and any natural or legal person making a purchase via the website www.shineandglory.com (hereinafter "the Site").

By validating their order, the user (hereinafter "the Client") acknowledges having read these GTC, accepted them without reservation, and having the legal capacity to enter into a contract in accordance with Article 1124 of the Civil Code.

1. CHANGES TO THE CONDITIONS

SHINE AND GLORY reserves the right to modify these GTC at any time. The conditions applicable are those in force on the day the order is validated. In case of an update, a notification may be displayed on the Site.

These GTC comply with the current French legal provisions, notably the Consumer Code, the Civil Code, the Law No. 2004-575 of June 21, 2004 for confidence in the digital economy (LCEN), and any applicable European regulations.

2. PRODUCT INFORMATION

The essential characteristics of the products are described in each product sheet. Photographs, videos, texts, graphics, and other visual elements are for indicative purposes only and cannot engage SHINE AND GLORY's liability in case of slight differences with the delivered product.

The size guides are provided for information only. A manufacturing tolerance of ±2 cm may be observed.

3. INFORMATION BEFORE ORDER

All products presented on the Site are offered while stocks last. The price of each item is indicated in euros (€) all taxes included (TTC), including the VAT applicable in France. Delivery charges will be specified separately before the final order confirmation.

SHINE AND GLORY reserves the right to modify certain components of a product due to manufacturing constraints, provided that these modifications do not affect the essential characteristics of the product.

⚠️ No address changes will be possible after order confirmation.

4. ORDER PROCESS

Purchasing on the Site follows the following steps:

Selection of products via the "Add to cart" button;
Viewing the cart;
Finalization of the order via the "Finalize order" button;
Entry of personal and delivery details;
Possible entry of a promotional code;
Choice of delivery method;
Secure payment;
Receipt of a confirmation e-mail of the order.

The sales contract is formed upon receipt of the confirmation e-mail.

5. PAYMENT METHODS

Payment can be made by credit card (Visa, MasterCard, American Express) via a secure interface compliant with the PCI DSS standard and the SSL protocol.

SHINE AND GLORY never has access to its customers' banking data.

In case of fraudulent use of a payment method, the Client is invited to contact their bank without delay. Outside the exercise of the right of withdrawal or a processing error, any abuse or unjustified cancellation may give rise to legal action or compensatory damages.

6. DELIVERY

Products are delivered to the address indicated by the Client when placing their order. Delivery fees are calculated according to weight, destination, and mode of transport, and are clearly indicated before payment.

The Client is solely responsible for the accuracy of their contact details. SHINE AND GLORY cannot be held responsible for consequences related to an address error or inaccuracy.

A delivery tracking link is provided once the package is shipped.

Delivery ensured in France, European Union and internationally, subject to additional fees.

7. ORDER RECEIPT

Upon receipt of the package, the Client must check the condition of the product. In case of apparent damage or error (missing item, non-compliant, damaged package), they must:

Must be imperatively mentioned on the carrier's delivery note;
And inform SHINE AND GLORY within 24 hours by email at hello@shineandglory.com.

Otherwise, the order will be deemed compliant and accepted without reservation.

8. CUSTOMS FEES AND TAXES OUTSIDE THE EU

For any delivery outside the European Union, customs fees, local taxes or import duties may be required by local authorities. These fees remain entirely the responsibility of the Client and cannot under any circumstances be claimed from SHINE AND GLORY.

9. CUSTOMER SERVICE

📧 Contact : hello@shineandglory.com or via live chat.
🕘 From Monday to Sunday, 24/7
📄 A complaint form is also available on our Contact page.

10. APPLICABLE LAW AND JURISDICTION

These GTC are governed by French law.

In case of dispute, the parties will strive to find an amicable solution. Failing that, any dispute will be brought before the competent French courts, including when the user resides in another member country of the European Union.

In accordance with Article L.612-1 of the Consumer Code, the Customer may also use a certified consumer mediator free of charge, whose contact details will be provided upon request.