SECURE PAYMENT
FREE SHIPPING
SHIPPING 24-48H
FAQ
Where is my package? (Real-time tracking)
Instant tracking: Use your order number on our Delivery Tracking page or click on the link received by email.
No tracking email received? Check your spam and write to us via live chat.
Normal delays: 1-3 days preparation + 7-12 days delivery
🆘 Tracking problem? Our team responds within 24 hours maximum.
I have an urgent problem with my order!
Contact us immediately via live chat to receive a response in just a few minutes.
Urgent issues handled :
• Damaged or lost package
• Order error
• Payment problem
• Express return
💡 Tip : Include your order number for faster processing!
Is this product still available?
✅ Real-time stock: If you can add it to the cart, it's available!
Limited restocks: Our restocks sell out quickly, sometimes within a few hours
Upcoming releases: Sign up for the newsletter to be alerted in advance
❌ Permanent out of stock? It is indicated on the product page - our limited pieces do not always come back!
How to place an order?
In 3 clicks :
Choose your size (guide on each page)
Add to cart
Confirm and pay (100% secure)
📧 Immediate confirmation : Email received in less than 1 minute
What payment methods? Is it secure?
Accepted payments:
• Visa, Mastercard, American Express
• Apple Pay, Google Pay, Paypal
• Payment in 3 installments without fees (Scalapay and Klarna)
Maximum security:
• SSL certificate (bank encryption)
• 3D Secure (your bank's SMS code)
• No data stored on our servers
❌ Card declined? Check your limits or try another payment method
Modify, cancel or correct my order
⚡ Quick action needed! Our packages are prepared very quickly
Possible if:
• Order placed less than 2 hours ago
• Status still 'in preparation'
Contact us immediately via live chat to receive a response in just a few minutes.
❌ Too late? You can make a return after receipt (30 days)
Double payment or billing issue
Rest assured: Our systems verify every payment
If you notice a problem:
• Send a screenshot of your bank statement
• Include your order number
• Contact us immediately via live chat to receive a response in just a few minutes.
Resolution: Problem resolved within the day
💡 Note: Sometimes your bank makes a pre-authorization that disappears on its own
Precise delivery times by country
Mainland France: 7-10 business days
Europe: 10-15 business days
International: 15-25 business days
Preparation: 1-3 business days (excluding weekends)
Notification: Email with tracking upon shipment
Special periods: Extended delays during holidays and sales
💡 Express delivery available? Yes, choose priority delivery at checkout.
Understanding the tracking of my package
Tracking tools:
• Direct link received by email
• Page "Delivery tracking"
• Carrier app
Statuses explained:
• 'Preparing' = We are preparing your package
• 'Shipped' = Left our place
• 'In transit' = On the way to you
• 'Out for delivery' = Arriving today!
⏰ Tracking stuck? Wait 48h, sometimes the info is delayed
Lost package, damaged or failed delivery
Damaged package:
• Take photos
• Do not refuse the package
• Contact us: immediate exchange
Absent at delivery:
• Drop in mailbox OR
• New delivery attempt OR
• Pickup at the post office
Lost package:
• Investigation with the carrier
• Solution found within 48h
• Reshipment or refund
📧 Contact via live chat to receive a response in just a few minutes.
Available delivery options
Home delivery: Worldwide
Pickup point: Not yet available (in preparation!)
Other address: Possible for gifts
International delivery:
• More than 50 countries
• Fees calculated automatically
• Customs taxes according to destination indicated at the time of payment
📋 Full tracking: From shipping to receipt
Size guide and personalized advice
Detailed guide: On each product sheet with exact measurements
Are you unsure? Write to us with:
• Your usual size
• Your weight and body shape
• The desired style (fitted/loose)
Our cuts:
• Most fit true to size
• Some 'oversized' models (this is specified)
• If in doubt, take your usual size
💡 Tip: Prefer a loose fit? Take one size up
Quality, materials and care
Quality control:
• Each product hand-checked
• Selected premium materials
• Reinforced seams
• Very few quality returns
Our materials:
• 100% cotton (when possible)
• Durable cotton-polyester blends
• Weight adapted to each piece
Simple care:
• Check the care instructions in the product description
Limited drops and exclusivity
⚡ Limited editions: Each restock is unique and in limited quantity
Release schedule:
• New drop every month
• Announced 48h in advance on Instagram
• Newsletter preview
Don't miss anything:
• Activate Instagram notifications @shineandglory.co
• Sign up for the newsletter
Ecological commitment and responsibility
Our concrete actions:
• Carbon-neutral shipments
• Support for decarbonization technologies
More info: 'Climate Commitment' page on the website
Circular economy: Recycling program for your old clothes in preparation
2025 goal: Carbon neutrality across the entire chain
How to make a return or exchange?
Simple procedure:
Go to the Returns page
Enter your order number
Select the items to return
Choose: refund, credit, or exchange
You have 30 days after receipt
Conditions: Items unworn, unwashed, with tags
💡 Tip: Exchange is often faster than return!
Refund times
⏱️ Refund times:
• 2-3 days to process your return
• 5-7 business days on your account
• Confirmation email at each step
Refund: Same payment method used
Credit: Usable without time limit + 5% bonus!
My return was not accepted
Returns refused if:
• Item worn or washed
• Tags removed
• 30-day deadline exceeded
• Personalized product
Disagree? Contact us immediately via live chat to receive a response in just a few minutes with:
• Photos of the item
• Return number
• Explanation of the problem
🤝 We always find a solution! Our goal is your satisfaction
How to contact us quickly?
Contact us immediately via live chat to receive a response in just a few minutes.
Social networks :
• Instagram: @shineandglory.co (DM)
• TikTok: @shineandglory.co
💡 For an express response :
• Include your order number
• Be precise about your problem
• Attach photos if necessary
🕐 Hours : 24/7 🔥
Checks before contacting us
Quick checklist:
Missing confirmation email?
• Check your spam/promotions
• Wait 5 minutes (sometimes delayed)
Tracking issue?
• Try 17track.net with your tracking number
• Wait 48h if the tracking seems stuck
Payment issue?
• Check your bank limits
• Try another payment method
Didn't find the answer? We're here to help you! 😊
Where is my package? (Real-time tracking)
Instant tracking: Use your order number on our Delivery Tracking page or click on the link received by email.
No tracking email received? Check your spam and write to us via live chat.
Normal delays: 1-3 days preparation + 7-12 days delivery
🆘 Tracking problem? Our team responds within 24 hours maximum.
I have an urgent problem with my order!
Contact us immediately via live chat to receive a response in just a few minutes.
Urgent issues handled :
• Damaged or lost package
• Order error
• Payment problem
• Express return
💡 Tip : Include your order number for faster processing!
Is this product still available?
✅ Real-time stock: If you can add it to the cart, it's available!
Limited restocks: Our restocks sell out quickly, sometimes within a few hours
Upcoming releases: Sign up for the newsletter to be alerted in advance
❌ Permanent out of stock? It is indicated on the product page - our limited pieces do not always come back!
How to place an order?
In 3 clicks :
Choose your size (guide on each page)
Add to cart
Confirm and pay (100% secure)
📧 Immediate confirmation : Email received in less than 1 minute
What payment methods? Is it secure?
Accepted payments:
• Visa, Mastercard, American Express
• Apple Pay, Google Pay, Paypal
• Payment in 3 installments without fees (Scalapay and Klarna)
Maximum security:
• SSL certificate (bank encryption)
• 3D Secure (your bank's SMS code)
• No data stored on our servers
❌ Card declined? Check your limits or try another payment method
Modify, cancel or correct my order
⚡ Quick action needed! Our packages are prepared very quickly
Possible if:
• Order placed less than 2 hours ago
• Status still 'in preparation'
Contact us immediately via live chat to receive a response in just a few minutes.
❌ Too late? You can make a return after receipt (30 days)
Double payment or billing issue
Rest assured: Our systems verify every payment
If you notice a problem:
• Send a screenshot of your bank statement
• Include your order number
• Contact us immediately via live chat to receive a response in just a few minutes.
Resolution: Problem resolved within the day
💡 Note: Sometimes your bank makes a pre-authorization that disappears on its own
Precise delivery times by country
Mainland France: 7-10 business days
Europe: 10-15 business days
International: 15-25 business days
Preparation: 1-3 business days (excluding weekends)
Notification: Email with tracking upon shipment
Special periods: Extended delays during holidays and sales
💡 Express delivery available? Yes, choose priority delivery at checkout.
Understanding the tracking of my package
Tracking tools:
• Direct link received by email
• Page "Delivery tracking"
• Carrier app
Statuses explained:
• 'Preparing' = We are preparing your package
• 'Shipped' = Left our place
• 'In transit' = On the way to you
• 'Out for delivery' = Arriving today!
⏰ Tracking stuck? Wait 48h, sometimes the info is delayed
Lost package, damaged or failed delivery
Damaged package:
• Take photos
• Do not refuse the package
• Contact us: immediate exchange
Absent at delivery:
• Drop in mailbox OR
• New delivery attempt OR
• Pickup at the post office
Lost package:
• Investigation with the carrier
• Solution found within 48h
• Reshipment or refund
📧 Contact via live chat to receive a response in just a few minutes.
Available delivery options
Home delivery: Worldwide
Pickup point: Not yet available (in preparation!)
Other address: Possible for gifts
International delivery:
• More than 50 countries
• Fees calculated automatically
• Customs taxes according to destination indicated at the time of payment
📋 Full tracking: From shipping to receipt
Size guide and personalized advice
Detailed guide: On each product sheet with exact measurements
Are you unsure? Write to us with:
• Your usual size
• Your weight and body shape
• The desired style (fitted/loose)
Our cuts:
• Most fit true to size
• Some 'oversized' models (this is specified)
• If in doubt, take your usual size
💡 Tip: Prefer a loose fit? Take one size up
Quality, materials and care
Quality control:
• Each product hand-checked
• Selected premium materials
• Reinforced seams
• Very few quality returns
Our materials:
• 100% cotton (when possible)
• Durable cotton-polyester blends
• Weight adapted to each piece
Simple care:
• Check the care instructions in the product description
Limited drops and exclusivity
⚡ Limited editions: Each restock is unique and in limited quantity
Release schedule:
• New drop every month
• Announced 48h in advance on Instagram
• Newsletter preview
Don't miss anything:
• Activate Instagram notifications @shineandglory.co
• Sign up for the newsletter
Ecological commitment and responsibility
Our concrete actions:
• Carbon-neutral shipments
• Support for decarbonization technologies
More info: 'Climate Commitment' page on the website
Circular economy: Recycling program for your old clothes in preparation
2025 goal: Carbon neutrality across the entire chain
How to make a return or exchange?
Simple procedure:
Go to the Returns page
Enter your order number
Select the items to return
Choose: refund, credit, or exchange
You have 30 days after receipt
Conditions: Items unworn, unwashed, with tags
💡 Tip: Exchange is often faster than return!
Refund times
⏱️ Refund times:
• 2-3 days to process your return
• 5-7 business days on your account
• Confirmation email at each step
Refund: Same payment method used
Credit: Usable without time limit + 5% bonus!
My return was not accepted
Returns refused if:
• Item worn or washed
• Tags removed
• 30-day deadline exceeded
• Personalized product
Disagree? Contact us immediately via live chat to receive a response in just a few minutes with:
• Photos of the item
• Return number
• Explanation of the problem
🤝 We always find a solution! Our goal is your satisfaction
How to contact us quickly?
Contact us immediately via live chat to receive a response in just a few minutes.
Social networks :
• Instagram: @shineandglory.co (DM)
• TikTok: @shineandglory.co
💡 For an express response :
• Include your order number
• Be precise about your problem
• Attach photos if necessary
🕐 Hours : 24/7 🔥
Checks before contacting us
Quick checklist:
Missing confirmation email?
• Check your spam/promotions
• Wait 5 minutes (sometimes delayed)
Tracking issue?
• Try 17track.net with your tracking number
• Wait 48h if the tracking seems stuck
Payment issue?
• Check your bank limits
• Try another payment method
Didn't find the answer? We're here to help you! 😊
