Couldn't load pickup availability
Product details
PAYMENT METHODS
DELIVERY & RETURNS
Seen on Instagram
Seen on TikTok
Has my order been confirmed?
You can check your emails, including your spam folder, to find the confirmation email. If you do not find it, contact our customer service, who will confirm if your order has been received.
Can I modify or cancel my order?
Once your order is confirmed, it is no longer possible to modify or cancel it directly. If necessary, you can make a return via our "Return & Refund" page after receiving your package.
I entered a wrong delivery address, what should I do?
If your order has not yet been shipped, contact us quickly to correct the address. If the order has already been shipped, the package must return to our warehouse before any new shipment.
I have not received my package, what should I do?
Check the status of your tracking via the link sent in your confirmation email. If the package is marked as delivered, check with your neighbors or your mailbox. In case of loss, you can submit a request on our "Reshipment & Refund" page.
Why is my delivery late?
Delays may be caused by customs or carriers. If your package does not arrive after 20 business days, contact us or submit a request on the "Return & Refund" page.
My package arrived damaged, what should I do?
Take photos of the package and its contents, then submit a request on our "Return & Refund" page.
I did not receive the confirmation email, what should I do?
Check that the email address provided during the order is correct. If necessary, we can resend the confirmation email to you.
Can I exchange an item?
We do not do direct exchanges. You can request a refund or a credit via our "Return & Refund" page, then place a new order.
Can I request a partial refund?
If you have a valid reason (missing item, defect, etc.), you can submit a request for the concerned items on our "Return & Refund" page.
The product is defective, what to do?
If the problem is confirmed, you can request a refund on our "Return & Refund" page.
The received item does not match the description. What should I do?
You can request a refund via our "Return & Refund" page.
Why do I have to pay taxes or customs fees?
These fees are set by the local authorities in your country and are not collected by our company. We invite you to consult our general terms and conditions for more information.
How to choose the right size?
See our size guide available on each product page.
The tracking number does not work. What to do?
Tracking information may take 48 to 72 hours to update once your package has left our warehouse. If the problem persists, try platforms like 17Track or ParcelsApp.
I did not receive the confirmation email, what should I do?
Check that the email address provided during the order is correct. If necessary, we can resend the confirmation email to you.
Is my payment secure?
All your transactions are encrypted and secured thanks to an SSL certificate.
When will I receive my refund?
Refunds are processed within 5 to 7 business days after receipt and inspection of your return.
How to make a return?
Make sure your request complies with our policy (14 days after the order, items unworn/unwashed). Submit your request on our "Return & Refund" page.
Has my order been confirmed?
You can check your emails, including your spam folder, to find the confirmation email. If you do not find it, contact our customer service, who will confirm if your order has been received.
Can I modify or cancel my order?
Once your order is confirmed, it is no longer possible to modify or cancel it directly. If necessary, you can make a return via our "Return & Refund" page after receiving your package.
I entered a wrong delivery address, what should I do?
If your order has not yet been shipped, contact us quickly to correct the address. If the order has already been shipped, the package must return to our warehouse before any new shipment.
I have not received my package, what should I do?
Check the status of your tracking via the link sent in your confirmation email. If the package is marked as delivered, check with your neighbors or your mailbox. In case of loss, you can submit a request on our "Reshipment & Refund" page.
Why is my delivery late?
Delays may be caused by customs or carriers. If your package does not arrive after 20 business days, contact us or submit a request on the "Return & Refund" page.
My package arrived damaged, what should I do?
Take photos of the package and its contents, then submit a request on our "Return & Refund" page.
I did not receive the confirmation email, what should I do?
Check that the email address provided during the order is correct. If necessary, we can resend the confirmation email to you.
Can I exchange an item?
We do not do direct exchanges. You can request a refund or a credit via our "Return & Refund" page, then place a new order.
Can I request a partial refund?
If you have a valid reason (missing item, defect, etc.), you can submit a request for the concerned items on our "Return & Refund" page.
The product is defective, what to do?
If the problem is confirmed, you can request a refund on our "Return & Refund" page.
The received item does not match the description. What should I do?
You can request a refund via our "Return & Refund" page.
Why do I have to pay taxes or customs fees?
These fees are set by the local authorities in your country and are not collected by our company. We invite you to consult our general terms and conditions for more information.
How to choose the right size?
See our size guide available on each product page.
The tracking number does not work. What to do?
Tracking information may take 48 to 72 hours to update once your package has left our warehouse. If the problem persists, try platforms like 17Track or ParcelsApp.
I did not receive the confirmation email, what should I do?
Check that the email address provided during the order is correct. If necessary, we can resend the confirmation email to you.
Is my payment secure?
All your transactions are encrypted and secured thanks to an SSL certificate.
When will I receive my refund?
Refunds are processed within 5 to 7 business days after receipt and inspection of your return.
How to make a return?
Make sure your request complies with our policy (14 days after the order, items unworn/unwashed). Submit your request on our "Return & Refund" page.
