FAQ
How to place an order?
In 3 steps:
1. Select your size (guide available on each product page)
2. Add to cart
3. Confirm and pay securely
You’ll receive a confirmation email within a minute after your order.
What payment methods do you accept?
Credit cards: Visa, Mastercard, American Express
Mobile payment: Apple Pay
PayPal
Installment payment: Klarna and Scalapay
Security: All transactions are protected by SSL certificate and 3D Secure verification. No banking data is stored on our servers.
Edit or cancel my order
Our orders are processed quickly. A change or cancellation is only possible if the order hasn’t been shipped yet.
Contact us immediately via live chat with your order number. The faster you write to us, the better chance we have to help.
If the order has already been shipped, you can make a return after receiving it (see our return policy below).
Double payment or incorrect amount
If you notice an issue on your bank statement:
1. Send us a screenshot of your statement
2. Include your order number
3. Contact us via live chat — we’ll sort it out the same day
💡 Good to know: Your bank sometimes makes a temporary pre-authorization that disappears on its own within 48-72 hours. It’s not a double charge.
Delivery times
Shipping: Your order ships within 48h.
Estimated Delivery after shipping:
• Europe: 7-12 business days
• North America: 7-12 business days
• Rest of the world: 12-20 business days
These times are estimates. External factors (customs, carrier, high demand periods) can occasionally extend delivery by a few days.
What we do on our end: You’ll get an email with your tracking number as soon as your order ships, then a tracking update email along the way to keep you posted.
Where is my package?
Track your order in real time on our Delivery tracking page with your order number, or click the tracking link sent by email.
No tracking email? Check your spam/promotions folder.
Tracking stuck or not updated? This is normal at certain stages of shipping — tracking can take 24-48 hours to refresh between scans. If the tracking hasn’t changed for more than 7 days, contact us via chat.
Important: Don’t rely only on the initial estimated date. Always check the real tracking to know the progress of your delivery.
Lost, damaged, or not received package
Damaged package on arrival:
• Take photos immediately (package + contents)
• Don’t throw anything away
• Contact us — we’ll arrange an exchange or refund
Not home at delivery:
The carrier may leave the package in your mailbox, try redelivery, or drop it off at a pickup point depending on your country.
Package not received after the estimated time:
• Contact us via chat with your order number
• We’ll start a carrier investigation
• Solution (reshipment or refund) within 48h
We never leave you without a solution.
International shipping and customs fees
We ship to over 50 countries.
Shipping fees: Automatically calculated at checkout based on your destination. Free Shipping on 2+ Items.
Customs fees: We cover customs fees for most destinations. However, some countries frequently change their import policies — in rare cases, local taxes may apply upon delivery. If that happens, contact us and we’ll find a solution together.
Return Policy — what you need to know
You have 90 days from your order date to request a return.
Conditions:
• Item unworn, unwashed, with tags
• Request initiated through our return portal
Return fees: You cover the return shipping cost. You choose the carrier to send the package back.
Available options:
• Full refund to the original payment method
• Store credit usable without time limit, with a 5% bonus
• Exchange for another size or product
We want you to be happy with your purchase. If something’s wrong, we’ll find a solution.
How to make a return or an exchange?
Simple process:
1. Go to our Return & Refund page
2. Enter your order number and email
3. Select the items concerned
4. Choose: refund, store credit, or exchange
5. Ship the package with the carrier of your choice
💡 Tip: Use tracked shipping to be able to prove your return shipment.
Refund time
Once we receive and check your return:
• Processing: 2-3 business days
• Refund visible in your account: 5-7 additional business days (depending on your bank)
You’ll get a confirmation email at every step: return received, approval, and refund completed.
If your return isn’t approved, we’ll send you an email explaining why and what options you have.
Size Guide — how to choose the right one?
Each product page includes a size guide with exact measurements (chest, length, shoulders).
General tips:
• Most of our pieces fit true to size
• Some models are designed oversized — this is noted on the page
• When in doubt, go with your usual size
If the size doesn’t fit, you can exchange it (only return shipping costs are on you).
Quality and materials
Material selection:
• Premium Cotton, durable cotton-polyester blends
• Weight adapted to each type of piece
• Reinforced seams on stress points
Quality control: Each product is checked before shipping.
Care: Specific advice is provided on each product page.
Availability and restocks
If you can add an item to your cart, it’s in stock.
Our collections are limited editions. Each restock is in limited quantity, and some pieces don’t come back.
To never miss out:
• Sign up for the newsletter to get early access
• Follow us on Instagram @shineandglory.co — drops are announced 48 hours in advance
Climate commitment
All our shipments are carbon offset. We fund decarbonization technologies to offset the footprint of every package.
More details on our Climate Commitment page.
My kid ordered — is it reliable?
Shine and Glory is an established streetwear brand, with over 17,000 verified customer reviews and thousands of orders delivered to more than 50 countries.
What you can check out:
• Our customer reviews on the site (average rating: 4.9/5)
• Our presence on Instagram (+100K)
• Our 90-day return policy
Got a question? Contact us by email at hello@shineandglory.com with "PARENT" in the subject + the buyer’s name. We reply within 24 hours.
Security and data protection
Data Protection:
• GDPR compliant
• Personal data never shared or sold to third parties
• Encrypted payments (SSL + 3D Secure)
• No bank data stored
No tricks:
• No hidden subscriptions
• No recurring fees
• Price shown = price paid.
How to contact us?
Live chat on the site — the fastest way, reply within a few minutes.
Email: hello@shineandglory.com
Instagram DM: @shineandglory.co
💡 For quick processing: always include your order number and a detailed description of your request. If it’s a visual issue (damaged package, product defect), attach photos.
I haven't received a response
We reply to all messages. If you haven’t heard back:
1. Check your spam and promotions folders
2. Make sure you used the same email address as your order
3. Reach out to us again via the live chat on the site
If you have any doubts about your order or an unresolved issue, contact us first before taking any other steps. We always find a solution — refund, exchange, or reshipment.
How to place an order?
In 3 steps:
1. Select your size (guide available on each product page)
2. Add to cart
3. Confirm and pay securely
You’ll receive a confirmation email within a minute after your order.
What payment methods do you accept?
Credit cards: Visa, Mastercard, American Express
Mobile payment: Apple Pay
PayPal
Installment payment: Klarna and Scalapay
Security: All transactions are protected by SSL certificate and 3D Secure verification. No banking data is stored on our servers.
Edit or cancel my order
Our orders are processed quickly. A change or cancellation is only possible if the order hasn’t been shipped yet.
Contact us immediately via live chat with your order number. The faster you write to us, the better chance we have to help.
If the order has already been shipped, you can make a return after receiving it (see our return policy below).
Double payment or incorrect amount
If you notice an issue on your bank statement:
1. Send us a screenshot of your statement
2. Include your order number
3. Contact us via live chat — we’ll sort it out the same day
💡 Good to know: Your bank sometimes makes a temporary pre-authorization that disappears on its own within 48-72 hours. It’s not a double charge.
Delivery times
Shipping: Your order ships within 48h.
Estimated Delivery after shipping:
• Europe: 7-12 business days
• North America: 7-12 business days
• Rest of the world: 12-20 business days
These times are estimates. External factors (customs, carrier, high demand periods) can occasionally extend delivery by a few days.
What we do on our end: You’ll get an email with your tracking number as soon as your order ships, then a tracking update email along the way to keep you posted.
Where is my package?
Track your order in real time on our Delivery tracking page with your order number, or click the tracking link sent by email.
No tracking email? Check your spam/promotions folder.
Tracking stuck or not updated? This is normal at certain stages of shipping — tracking can take 24-48 hours to refresh between scans. If the tracking hasn’t changed for more than 7 days, contact us via chat.
Important: Don’t rely only on the initial estimated date. Always check the real tracking to know the progress of your delivery.
Lost, damaged, or not received package
Damaged package on arrival:
• Take photos immediately (package + contents)
• Don’t throw anything away
• Contact us — we’ll arrange an exchange or refund
Not home at delivery:
The carrier may leave the package in your mailbox, try redelivery, or drop it off at a pickup point depending on your country.
Package not received after the estimated time:
• Contact us via chat with your order number
• We’ll start a carrier investigation
• Solution (reshipment or refund) within 48h
We never leave you without a solution.
International shipping and customs fees
We ship to over 50 countries.
Shipping fees: Automatically calculated at checkout based on your destination. Free Shipping on 2+ Items.
Customs fees: We cover customs fees for most destinations. However, some countries frequently change their import policies — in rare cases, local taxes may apply upon delivery. If that happens, contact us and we’ll find a solution together.
Return Policy — what you need to know
You have 90 days from your order date to request a return.
Conditions:
• Item unworn, unwashed, with tags
• Request initiated through our return portal
Return fees: You cover the return shipping cost. You choose the carrier to send the package back.
Available options:
• Full refund to the original payment method
• Store credit usable without time limit, with a 5% bonus
• Exchange for another size or product
We want you to be happy with your purchase. If something’s wrong, we’ll find a solution.
How to make a return or an exchange?
Simple process:
1. Go to our Return & Refund page
2. Enter your order number and email
3. Select the items concerned
4. Choose: refund, store credit, or exchange
5. Ship the package with the carrier of your choice
💡 Tip: Use tracked shipping to be able to prove your return shipment.
Refund time
Once we receive and check your return:
• Processing: 2-3 business days
• Refund visible in your account: 5-7 additional business days (depending on your bank)
You’ll get a confirmation email at every step: return received, approval, and refund completed.
If your return isn’t approved, we’ll send you an email explaining why and what options you have.
Size Guide — how to choose the right one?
Each product page includes a size guide with exact measurements (chest, length, shoulders).
General tips:
• Most of our pieces fit true to size
• Some models are designed oversized — this is noted on the page
• When in doubt, go with your usual size
If the size doesn’t fit, you can exchange it (only return shipping costs are on you).
Quality and materials
Material selection:
• Premium Cotton, durable cotton-polyester blends
• Weight adapted to each type of piece
• Reinforced seams on stress points
Quality control: Each product is checked before shipping.
Care: Specific advice is provided on each product page.
Availability and restocks
If you can add an item to your cart, it’s in stock.
Our collections are limited editions. Each restock is in limited quantity, and some pieces don’t come back.
To never miss out:
• Sign up for the newsletter to get early access
• Follow us on Instagram @shineandglory.co — drops are announced 48 hours in advance
Climate commitment
All our shipments are carbon offset. We fund decarbonization technologies to offset the footprint of every package.
More details on our Climate Commitment page.
My kid ordered — is it reliable?
Shine and Glory is an established streetwear brand, with over 17,000 verified customer reviews and thousands of orders delivered to more than 50 countries.
What you can check out:
• Our customer reviews on the site (average rating: 4.9/5)
• Our presence on Instagram (+100K)
• Our 90-day return policy
Got a question? Contact us by email at hello@shineandglory.com with "PARENT" in the subject + the buyer’s name. We reply within 24 hours.
Security and data protection
Data Protection:
• GDPR compliant
• Personal data never shared or sold to third parties
• Encrypted payments (SSL + 3D Secure)
• No bank data stored
No tricks:
• No hidden subscriptions
• No recurring fees
• Price shown = price paid.
How to contact us?
Live chat on the site — the fastest way, reply within a few minutes.
Email: hello@shineandglory.com
Instagram DM: @shineandglory.co
💡 For quick processing: always include your order number and a detailed description of your request. If it’s a visual issue (damaged package, product defect), attach photos.
I haven't received a response
We reply to all messages. If you haven’t heard back:
1. Check your spam and promotions folders
2. Make sure you used the same email address as your order
3. Reach out to us again via the live chat on the site
If you have any doubts about your order or an unresolved issue, contact us first before taking any other steps. We always find a solution — refund, exchange, or reshipment.
